Many companies offer cloud storage solutions, yet there can be huge differences in what they offer. For call centers, cloud solutions can expand capabilities, which in turn improve the overall customer service experience. As technology evolves, new solutions offer higher productivity at a lower cost, as well as more cost-effective approaches to replacing technology currently in place. There are pure cloud or hybrid cloud options available for cloud call center solutions. Here are the differences between the two. Pure Cloud For this solution, data is hosted in the cloud, on the company’s servers, or its provider’s servers, and requires an internet connection to access the data stored there. Pure cloud solutions offer a higher level of security reliability. It is considered to be a simpler option, and industry professionals recommend a pure cloud solution for startups because it eliminates capital expenditures. Web design and development or e-commerce are examples of businesses that will most likely benefit from a pure cloud solution. The drawbacks include a pure cloud's dependency on the speed of an internet connection and the size of the files, which could also affect restoration abilities. Hybrid Cloud Combining on-premises devices with a cloud storage option, hybrid cloud solutions allow access to data via the cloud, but also make it available on-site. For businesses that back up data from local devices, this is often the best option. Hybrid cloud solutions are recommended for those companies that must adhere to compliance rules, such as financial businesses that must adhere to security and availability requirements. With hybrid cloud solutions, there is no need for an internet connection, so files are easily accessible. The need for more storage is an ongoing issue for any company doing business today. With increased reliance on that data, it is even more important to implement cost-effective, secure, and reliable cloud call center solutions for data retrieval.
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