There has been some worries about the security of cloud computing itself in the past few years, but it seems that cloud storage has offered one of the most revolutionary new ways to maximise security of data and payment processes. Data security is essential in today's world, and customers and clients are becoming increasingly concerned with where their details are being stored and whether they can trust the person on the end of the phone to deal with their data in the most responsible manner. But a recent shift in call centre technology means that customers can rest easy knowing that their details are not being manually accessed by any individuals within the company that they are dealing with. Automated cloud based applications can deal with the whole payment process, dealing with customer or client credit or debit card details and storing them off-site in non-accessible secure folders, never seen by any human-being. A Business Perspective From a business perspective, there are many occasions when it is impossible for a call centre agent to deal with a customer's credit or debit card details and handle their payments efficiently. IVR technology benefit enterprise due to the increased efficiency and by allowing the primary focus for staff to be on customer service and maximising sales. The payment process doesn't necessarily need to be dealt with by a human on the telephone line, and due to the development of technology these processes can be handled by fully-automated system. Many customers prefer it this way, and so do businesses. But what about the security of the cloud storage that these systems are based on? Entrusting such important information to a third-party storage solution is seen by many to be a risky game. Guaranteeing control and the necessary level of integrity is tough, but there are now some highly reputable and tightly controlled companies out there that dedicate themselves to offering secure cloud solutions. Maximum Security With data such as credit and debit card details provided over the phone by customers, the maximum level of security will be applied to the automated system, and the payments are processed without anybody having access to the numbers or names whatsoever. The companies providing this service usually specialise in this arena, and their first consideration is security. Whilst offering unbeatable security, the latest cloud technology provides maximum control for the agent running the call, as they can monitor in real time whether the customer is completing the payment information through the automated system. Without being able to see the precise characters, call centre staff can monitor a screen that shows the state of completion of the IVR (Interactive Voice Response) system. If the customer is having difficulties, they are able to help them through it without compromising data security. Maintaining security is always a worry, but with the development of more controlled and secure cloud solutions and the emergence of reputable and credible vendors, credit and debit card data is protected like never before.
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