An HVAC unit can last for 15 years, so most homeowners won't have to replace theirs very often. Finding the right HVAC contractor in Roswell can be just as important as the new unit. Homeowners need to be thorough in the selection process and here are four questions to ask when talking to prospective contractors.
What Is the Problem?
Assessing the problem can be a great way to get to know the company and the people they have working for them. A company that wants to diagnose the problem over the phone should be the first warning sign. There is no way a technician can pinpoint the problem over the phone. They need to examine the unit to see if something can be repaired rather than replaced. Respectable companies will take the time to show homeowners what the problem is and show them their options. This is also the first opportunity to get to know a company and their people.
How Much Will It Cost?
Many times, the cost of repairs or even a new unit can be a driving factor for homeowners. There is more to the number than meets the eye, though. If a unit can be repaired, one company may not figure enough labor cost to do the job properly. A different company may estimate higher in case hidden problems arise and the job takes longer. Each estimate should be detailed and thorough, listing cost of parts as well as labor costs. Any significant difference can then be discussed with the contractor for more clarification. If a whole new system is needed, many larger contractors and even manufacturers will offer payment plans to offset the large cost of the unit.
Who Will Do the Job?
Some larger companies may have several teams that work different types of HVAC jobs. Other, smaller companies may only have one person to do the whole thing. It is a good idea to find out about the people that will be doing the work. Homeowners should ask questions about their training, their licenses and certifications, and how long they have been working on HVAC units. It is also important to talk about a contractor’s insurance and what it covers in relation to the job.
The final thing homeowners should discuss is previous customers and their satisfaction. Some companies will have a list of satisfied customers that will give testimonials about their particular situation. In the digital era, many companies have websites with customer feedback right up front. Homeowners, though, should also look for independent sources for reviews on the internet to form an unbiased opinion. Some companies may only use the good comments on their website and discard the negative ones.
Finding a new HVAC unit or even getting one fixed can feel like a do-or-die situation. Panic is not a good friend to sound financial decisions. Finding a quality HVAC contractor in Roswell may take some work, but asking the right questions can make it a lot easier.
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