Perhaps your phone buzzes and pesters you about it every so often, and you wonder to yourself, just what this cloud is and why you need to back up data to it. As you consider incorporating all the benefits of a CRM contact center, here’s some more information about what cloud storage is, and the different kinds that are out there to use. The Low Down Cloud storage is simply a way to share, manage, and store backups of data to a remote system using a network. When your phone is using Wi-Fi to back up the data on it, it’s utilizing the most common network of the layman—the internet. Cloud storage is a relatively inexpensive service, but when using special servers or programs hosted by other businesses, their cloud storage fees can jump pretty easily. Public Cloud Storage As previously mentioned, cloud storage can operate via the network known as the internet. This type of cloud storage is known as public cloud storage. That doesn’t mean that the information itself is public, but rather that it is easily distributed across continents and is stored in a global data center. This is the most common cloud storage system. Private Cloud Storage Then you have private cloud storage, which exists at a specific location, such as an office building. It operates over an intranet and utilizes a firewall security system to keep files protected. Private cloud storage is appropriate when you need to keep client and business information confidential and secure. If aspects of public and private cloud storage sound like what you need, you can also get hybrid cloud storage and combine the two features. You need to work closely with your cloud provider to understand how to achieve that. Cloud storage is an incredibly useful tool for managing, saving, and sharing information. As you look further into a CRM contact center, consider how cloud storage can be incorporated into that service to benefit you.
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