Amazines Free Article Archive - Tuesday, October 20, 2020
Read about the most recent changes and happenings at
Log into your account or register as a new author. Start submitting your articles right now!
Search our database for articles.
Subscribe to receive articles emailed straight to your email account. You may choose multiple categories.
View our newest articles submitted by our authors.
View our most top rated articles rated by our visitors.
* Please note that this is NOT the ARTICLE manager
Add a new EZINE, or manage your EZINE submission.
Add fresh, free web content to your site such as newest articles, web tools, and quotes with a single piece of code!
Home What's New? Submit/Manage Articles Latest Posts Top Rated Article Search
Subscriptions Manage Ezines
 Article Archive
 Advertising (133418)
 Advice (161141)
 Affiliate Programs (34751)
 Art and Culture (73737)
 Automotive (145654)
 Blogs (75198)
 Boating (9843)
 Books (17221)
 Buddhism (4128)
 Business (1328963)
 Business News (426365)
 Business Opportunities (366330)
 Camping (10967)
 Career (72752)
 Christianity (15847)
 Collecting (11638)
 Communication (115068)
 Computers (241945)
 Construction (38924)
 Consumer (49684)
 Cooking (17066)
 Copywriting (6635)
 Crafts (18205)
 Cuisine (7543)
 Current Affairs (20417)
 Dating (45881)
 EBooks (19691)
 E-Commerce (48222)
 Education (185288)
 Electronics (83503)
 Email (6407)
 Entertainment (159837)
 Environment (28929)
 Ezine (3039)
 Ezine Publishing (5449)
 Ezine Sites (1550)
 Family & Parenting (110922)
 Fashion & Cosmetics (196423)
 Female Entrepreneurs (11845)
 Feng Shui (131)
 Finance & Investment (310450)
 Fitness (106330)
 Food & Beverages (62909)
 Free Web Resources (7939)
 Gambling (30220)
 Gardening (25143)
 Government (10530)
 Health (629696)
 Hinduism (2206)
 Hobbies (44054)
 Home Business (91574)
 Home Improvement (251134)
 Home Repair (46168)
 Humor (4834)
 Import - Export (5453)
 Insurance (45106)
 Interior Design (29581)
 International Property (3485)
 Internet (191001)
 Internet Marketing (146454)
 Investment (22837)
 Islam (1167)
 Judaism (1356)
 Law (80478)
 Link Popularity (4595)
 Manufacturing (20852)
 Marketing (98963)
 MLM (14136)
 Motivation (18218)
 Music (27013)
 New to the Internet (9495)
 Non-Profit Organizations (4048)
 Online Shopping (129629)
 Organizing (7803)
 Party Ideas (11852)
 Pets (38068)
 Poetry (2234)
 Press Release (12682)
 Public Speaking (5635)
 Publishing (7526)
 Quotes (2407)
 Real Estate (126636)
 Recreation & Leisure (95385)
 Relationships (87666)
 Research (16165)
 Sales (80334)
 Science & Technology (110255)
 Search Engines (23486)
 Self Improvement (153216)
 Seniors (6235)
 Sexuality (35947)
 Small Business (49293)
 Software (83013)
 Spiritual (23474)
 Sports (116105)
 Tax (7659)
 Telecommuting (34066)
 Travel & Tourism (307827)
 UK Property Investment (3121)
 Video Games (13427)
 Web Traffic (11739)
 Website Design (56838)
 Website Promotion (36587)
 World News (1000+)
 Writing (35788)
Author Spotlight

I'm Ellisen, nice to meet you! Obviously you're here because you want to know who I am. Wel...more

My Name is Anish Sah, I am an Internet Marketing and SEO Expert, Social Media Guru and young Entrepr...more

I love to research products and write reviews only high-quality useful products. ...more

I am the Founder Director of, India’s First Financial Helpline and am an expert on Per...more

Former English Teacher; Musician (20+ years); Freelance Writer ...more

Choosing Social Media Customer Support Outsourcing Company by Suman Dhankhar

Article Author Biography
Choosing Social Media Customer Support Outsourcing Company by
Article Posted: 01/30/2017
Article Views: 387
Articles Written: 135
Word Count: 571
Article Votes: 0
AddThis Social Bookmark Button

Choosing Social Media Customer Support Outsourcing Company

Gone are those days when customer complaints were mostly anonymous and in-house matters. If there is any singular aspect that can define these modern times in all its colors and shades, then that has to be the experience called ‘social media’. Imagining daily lives without logging in to sites like Facebook, Twitter, and Instagram is simply an improbable scenario for anyone even slightly acquainted with internet.

Among the many benefits that such forums of organic interaction have brought to the society, there is always that shade of concern of something negative going viral all over the internet. As customers do not have to wait for anyone’s permission to post an unpleasant support call, it can be a disastrous scenario for branding management. This is also an intersection field between SEO and call support, so there is a lot to verify before choosing the suitable call center partner.

It is obligatory

You simply cannot avoid the connection to be social nowadays. If you have a service website, it is rather obligatory to mention your Facebook and Twitter pages apart from the 24/7 support numbers and email. As it is there, early precautions must be implemented right in the training phase so that no bad call spills over to the social pages, in front of everyone. Usually, people do not take disputes upfront on the internet before talking directly with the support executive. Even if they do, it is always possible to respectfully redirect a dissatisfied person from the internet to the customer care phone numbers. Therefore, the imperative focus must be on training the social media customer support team well, capable of handling any situation.

Things to say

Although anyone who has the slightest idea of how phone support works is aware of these things, yet it is surprising how glitches still continue to show up as hectic disputes. A caller staff must be always ready to receive inquiries PATIENTLY, from the beginning to the end, and should never miss the customary greetings to the point. Still, you should be inquiring whether the training includes confirming full satisfaction from the customer in the end. In outbound projects, the employees at the call center have to be proactive in approaching the phone numbers with well-defined sales objectives.

In these callings, one can actually provide the social media information proactively as well as a mark of trustworthiness and reputation. Inbound processes are practically more vulnerable to things going over to social media, and one should be sure that nothing like that eventually happens. Anyone getting in touch for a product or package inquiry or any troubleshooting issue must receive appropriate response and follow up.

In any case, there should be dedicated provisions for social media customer service at your outsourcing partner. Any issue that shows up something pertinent and visible in front of everyone must receive immediate redress from experienced people. There are some things you simply cannot do there, and that also includes simply deleting someone’s complaint on your page. Always remember that the moment it goes online, a lot many people already seen it and taking it down only proves that claim was true. Instead, the person handling this social page must be competent to resolve all issues to the benefits of everyone involved. You must have the ability to turn a possible disaster into a positive experience.

Related Articles - social media customer support, social media customer service,

Email this Article to a Friend!

Receive Articles like this one direct to your email box!
Subscribe for free today!

 Rate This Article  
Completely useless, should be removed from directory.
Minimal useful information.
Decent and informative.
Great article, very informative and helpful.
A 'Must Read'.

 Author Login 
Register for Author Account


Advertiser Login


   Limited Time $60 Offer!
   90  Days-1.5 Million Views  


Great Paranormal Romance


Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through The...more

At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more

I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more

Stevert Mckenzie, Travel Enthusiast. ...more

Demonstrated exceptional leadership in the government and private sector at an executive level. Skil...more

Jason Ng has a huge passion for the health and fitness industry as he strongly believes that having ...more

Susan Friesen, founder of the award-winning web development and digital marketing firm eVision Media...more

I am not a writer nor am I trying to become a writer. I am an average person with average intelligen...more

Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more

Rev Bresciani is the author of two Christian books. One book is an important and concisely written b...more

HomeLinksAbout UsContact UsTerms of UsePrivacy PolicyFAQResources
Copyright © 2020, All rights reserved.
Some pages may contain portions of text relating to certain topics obtained from under the GNU FDL license