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Safety Rules in Selecting Right Customer Service Outsourcing by Suman Dhankhar

Article Author Biography
Safety Rules in Selecting Right Customer Service Outsourcing by
Article Posted: 01/30/2017
Article Views: 449
Articles Written: 135
Word Count: 561
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Safety Rules in Selecting Right Customer Service Outsourcing

A premonition of precaution is critical before entering any business deal. One should consider all legal decisions with the genuine concern of lives depending on it. Your extended business connections via outsourcing must share the same principles that you hold as profitable in a competitive market. Usually, all potential long-term commitments typically fail due to a conflict of principles. Partnerships do not end amiably always, despite the well-laid terms and conditions. The aftershocks might as well include heavy legal hassles, numerous informal protocols, loss of workdays, sabotage by information leakage, often along with troubles in personal life. As one should always look before leaping, check out the following safety measures in partnering with an outsource customer service.

No legal conflict

The ideology and principles of business do not depend on word-of-mouth claims. Only being vocal about sincerity and quality does not cut the ice in something where words often amount to millions and billions. This outlined value of quality service should be mentioned clearly in the legal documents governing the company. Always include a professional legal representative as one of your team members in the executive level board meetings pre-partnership.

Make sure that all conditions of agreement are mutually visible, and most comfortable by your accord. Obviously, the other service would be trying the same. This is where lawyers from both parties discuss the agreed terms to arrive at a common Memorandum of Understanding.

No physical conflict

As a matter of fact, numerous call centers operate in metros such as Kolkata and Mumbai. The oldest ones mostly started their services at around the start of the 2000s, and maintain well-furnished office spaces. However, many other businesses running furnished rentals for BPOs in obsolete locations provide little or no physical safety. Often, the fire extinguishers are not there. Even if you can find them, they are not working, or people have no idea how to use them in case of an outbreak. Some buildings provide little concern to maintain cleanliness and the washrooms are horrible. The cramped server room looks like a horror museum with deadly electric snakes everywhere! Please excuse the exaggeration, but these things matter. In fact, having good workable conditions are requisites to obtain building license and ISO certificate renewals. Unhygienic building conditions also affect employee morale and reflect poor work culture. Always visit the premises for your preferred customer service management for a detailed inspection prior to the agreement.

No digital threat

As customer service outsourcing is almost entirely digital at the software interface, you must be sure of elaborate data security. Interaction data from inbound and outbound calling are extremely critical in developing quality analytics about customer profiles. The secret of striking sales in an outbound call center is to strike an agreement with the right person, at the right moment of time in conversation. If the first aspect is matched, the agreement follows automatically. Many calls are wasted on people who are not receptive to any such inquiries. Only the best BPOs employ customer metrics deduction to shortlist phone numbers for fruitful calling. Apart from lead generation, you need to verify whether the facility has ample encryption security at data transaction and backup. Can the customers confidently provide their bank details over the phone? Is there sufficient physical security and maintenance of the servers? Check these things before outsourcing your requirements.

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