The idea that lies behind the Operations Excellence program is the improvement of employees’ performance and their engagement in their work. The Burnie Group actively puts this approach into practice in many companies, pursuing the objective of enhancing the productivity of their employees through a well-structured method of performance optimization called Operations Excellence.
The program is delivered through 10 weekly modules, which consist of performance dashboards, capacity and resource planning, feedback training, team huddles and coaching. Thanks to the weekly modules, your employees are constantly learning, building and using new skills in their day-to-day activities, boosting their performance capacity by 10%-15%. The Burnie Group strives to equip their clients in the following areas:
- Efficiency and effectiveness of organizational processes;
- Latent capacity;
- Operational level insights for the upper management;
- High-performing self-sustaining operations culture.
The Operations Excellence program utilizes cloud-based technologies, which capture data points for daily activities and reports back on key performance indicators in an easy-to-use dashboard. This approach allows managers to plan better, have a greater understanding of workloads and capacity, and be nimble on their feet when needed. One leading insurance company had The Burnie Group implement their Operations Excellence program to enhance employee engagement, improve their productivity, and create better management. The company was facing next challenges:
- Their teams were not cooperating meaning they did not share workload and workforce;
- Performance evaluations were inaccurate and very subjective;
- Reporting on work was being held on the upper levels and provided little practical information.
The first step The Burnie Group made to address these challenges was implementing a performance tracking and work planning software. This was then accompanied by daily huddles, which are short conversations about the priorities for the day, overall progress, critical messages, and general news. After these practices became the norm for the client’s employees, they turned much of their focus towards workforce capacity adjustments, performance, and backlog management. As a result of these changes, the company was able to experience the following improvements:
Thanks to the Operations Excellence program, managers at this company are now able to better plan their team’s workload. Further, the upper managerial level is now well-aware of their team’s capacity and everything they need to stay focused and productive ensuring a happier, more productive team.
- Cost of service delivery decreased by 12%;
- 11.3% FTE savings;
- Increase in productivity by 22%.
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