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Have you ever entered a retail store that seemed to be humming along smoothly. The shoppers were talking and laughing as they walked along making their selections. The employees seemed to be genuinely happy they were at work. The cash registers were ringing. That store seemed to be the perfect example of what great customer service is all about. It was almost as if there was some kind of magical formula for retail success. That formula resulted in happy employees and shoppers, and an even happier store owner. In this article I will present 4 of the keys to keep your shoppers happy. #1) A warm smile! When you own a dollar store you will find there is nothing like a warm smile to brighten a day. Hire employees with a natural inclination to smile. Put a smile on your face as you are working about your store. You’ll find smiling is contagious. Soon employees and shoppers will have a smile on their face as well. #2) A friendly hello! It takes so little to say ‘hello’ to someone. Yet the results of that small effort are instant. The returned ‘hello’ is frequently accompanied by a smile. Making all who enter your store feel welcomed and at ease will create the environment for success. Shoppers will stay longer, they will spend more, and they’ll tell friends and family about the great shopping experience they had while at your store. #3) A sincere thank you! One of the cornerstones of great customer service is saying ‘thank you’ when customers make purchases. But it’s even more than that. When you own a dollar store it is important that you don’t forget to thank everyone who takes the time to visit your store for coming in. They had a choice and the choice was to visit your store. If you’ve done the right things they will return and make purchases in the future. #4) The right products! Don’t forget to always have the dollar store merchandise your shoppers seek. The most popular items must always be in-stock and available. Add new, interesting items to make the shopping experience interesting for your regular shoppers. This magical formula is so simple, yet so effective. If you own a dollar store be sure to become the role model of these critical few actions. You will be rewarded for your outstanding customer service as shoppers return again and again to make purchases from your store. You will become the first place shoppers stop to make their purchases. Your sales will grow. Your profits will. Your success will grow. To your dollar store success! Want the best ideas to earn from your dollar store business? Check out "Tactics to Add Streams of Income to Your Dollar Store Business" at www.OpeningADollarStore.com.
Bob Hamilton is an entrepreneur, author, writer, business consultant and trainer.
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