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Utility Industry is dealing with several challenges to improve customer service, increase field workforce productivity and adapt better ways of managing company assets. Crave InfoTech is now offering Field Mobile Workforce Management solution which will track and display real-time status of the vehicles, jobs and mobile phones in the field allowing authorized personnel to monitor the whereabouts of each vehicle, jobs and personnel. The extent of vehicle information depends upon the hardware installed in the vehicle. This will help improve field service efficiency, system reliability and ultimately customer service. Crave InfoTech is an Independent Software Solutions Vendor (ISSV) promoted by seasoned technocrats. We offer six modules for Asset Tracking and Mobile Workforce Management. 1. Track Vehicle 2. Track Employee 3. Display Jobs 4. Map Dispatch 5. Mobile Asset Management 6. Mobile Routing The Trace Vehicle, Display Jobs, Map Dispatch and Mobile Routing Solutions leverage user friendly Google map API's which are very cost effective, easier to implement and maintain compared to other traditional GIS systems. This plug and play Mobile Workforce Management suite of applications allow organizations to track fixed and moving assets using GPS technology. Mobile Workforce Management module is built using SAP's Sybase Unwired Platform (SUP) and fully integrated with SAP ECC work management and ISU-CR&B modules and API's are provided to integrate these modules with any non SAP Work Management applications. Solution allows you an efficient platform for capturing, managing, analyzing and displaying all forms of geographically referenced information. This application has all the business scenarios built for Utility (power, gas, sewer, and water), customer centric businesses (e.g. appliance service, repair and maintenance, heavy equipment maintenance), and public sector (e.g. City and County maintenance field crew).Mobile Routing allows field crew to obtain optimized route for their assigned jobs which helps to minimize driving. In addition the field technician can create his own route by manually sequencing the jobs assigned and obtain route directions. This Mobile Workforce Management solution makes it easier to implement changes with supervisors, dispatchers and field workers. Managers can obtain real time and historical report of tracking the movement of vehicles, receiving alerts for predefined warning conditions like over speeding and excessive idling. In addition this application can help maintain the health of the assets. If the customer decides to track ODB II vehicle bus data with the help of ODB II capable devices then we can predict the maintenance requirement and help fleet managers to make the right decision in case of expensive repairs.Using this solution will help track all type of Jobs on the map; emergency leakage, meter maintenance, meter reads, reconnections & disconnections, payments & collections, customer complaints, preventive maintenance, corrective maintenance, construction etc. dispatchers & supervisors will be able to see jobs and their real time status on the map alongside the vehicles. This will simplify the decision making process of assigning jobs on the map and eliminate the need for radio contacts and expensive phone calls. Once the job is assigned to a technician, system will automatically send that job to the mobile device of the assigned technician. This eliminates any manual delays and verbal miscommunication. Field technicians will know the urgency of the job based upon the priority assigned by the dispatcher / supervisor.With the help of routing application the field technician can obtain directions for his jobs. Routing application allows user to specify the sequence of the jobs (manually) and then obtain driving directions. The application is equally capable of prioritizing optimized route based upon predefined criteria's (Specific to each mobile user) including avoiding toll roads, avoiding highways. In addition users can enable additional parameters like job types, job priority and appointment time which are part of the optimized route calculation algorithm. These settings ensure that high priority jobs are attended within the appointment time window with optimized driving route. Routing application has out of the box integration with SAP MAM and MAU application. It has predefined API's to integrate into any other mobile asset management application. Crave InfoTech is partnered with several hardware vendors to integrate the dispatch and routing application with a range of hardware choices for acquiring the location of the vehicle. We help you choose the right hardware based upon your specific needs. The summary of the key benefits for implementing Asset Tracking and Mobile Workforce Management are: 1. Productivity improvement of supervisor, dispatcher and field workforce. 2. Reduce idle time: save fuel, help green initiative and improve health of the vehicle. 3. Reduce driving on the roads by obtaining optimized route and driving directions. 4. Increase number of stops/jobs due to increased efficiency.5. Increase customer satisfaction by giving them real-time location and status of the field technician scheduled to visit their house. 6. Educate field workforce with the help of statistical information for reducing idle time and speeding issues. 7. Bread crumb trail functionality to access historical information to respond to customer complaints, disciplinary actions against workforce. 8. Obtain insurance discounts for monitoring vehicle 24*7 9. Increase vehicle life and reduce maintenance cycle due to real-time monitoring and reduced driving on the road. Crave InfoTech is SAP partner and implementing SAP, Field Workforce Management, GIS and geo positional applications since 1996. We provide services to our global fortune 500 clientele under one roof. Our vast experience, high skilled consultants, and proprietary tools allows us to help companies make informed decisions about their business strategies; whether it is planning an upgrade, global rollout, or taking advantage of the new SAP, Google map service bundles included in the Enhancement Packages.
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