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05/24/12 - baltimore wins guest satisfaction award from carnival by ferujkll sdff

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05/24/12 - baltimore wins guest satisfaction award from carnival by
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05/24/12 - baltimore wins guest satisfaction award from carnival

Business,Business News,Business Opportunities
Intercruises Shoreside and Port Services, the company that handlesguest relations on cruise days at the Port of Baltimore s cruiseterminal, received the 2011 Guest Logistics Staff of the Year awardfrom Carnival Cruise Lines last night, an honor that recognizes aguest s experience and level of service at a cruise terminal. Inwinning the award, the embarkation staff at the Port of Baltimoretriumphed over all other embarkation staffs at North American portsserved by Carnival. The award evaluates embarkation practices,hospitality and service, and other pre-and-post cruise measurables. We thank Carnival Cruise Lines for this wonderful award, saidGovernor Martin O Malley. As the Port of Baltimore s cruisebusiness has grown tremendously in the last few years, we have madecertain that our commitment to providing our passengers with anoutstanding cruise terminal experience has not waned.

Icongratulate all the labor and staff personnel who work at thecruise terminal and who understand what it means to deliverexcellent customer service. In 2012, 100 cruises are scheduled from the Port of Baltimore. Last year a record 251,889 people sailed on 105 cruises. Thetotal economic value to the State of Maryland of cruising from thePort of Baltimore is about $90 million.

Approximately 220 directjobs in Maryland are generated by cruise activity. "At Carnival, the fun begins from the moment our guests arrive atthe cruise terminal and our embarkation staff at the Port ofBaltimore do a fantastic job at setting the tone for the remainderof the voyage, creating a welcoming atmosphere and demonstrating anexceptional level of service," said Milly Martin, Carnival's seniordirector of guest logistics. "Our team at the Port of Baltimore iscertainly deserving of this honor as they truly live up to themotto of 'service with a smile!' Carnival, which began offering year-round cruising from Baltimorein 2009, signed a five-year extension in 2011 to continue sailingfrom Maryland. The first two years of the agreement are guaranteedand there are three one-year options.

Carnival provides weeklysailings to the Bahamas and Caribbean. I want to congratulate Cindi Schuman and Intercruises as well asall of our International Longshoremen s Association labor andsecurity cruise terminal partners on this great honor, saidMaryland Port Administration Executive Director James J. White. A lot of people work very hard to enhance the overall cruisingexperience and make sure our cruise terminal is a safe and easilyaccessible facility.

We will continue to do whatever needs to bedone to maintain the high level of expectations that guests expectfrom us. The Port of Baltimore handled the fifth-largest number of cruisepassengers among East Coast cruise ports and 12 th largest in the U.S. in 2010. Baltimore is within a six hour driveof 40 million people. Maryland s median household income of$68,845 is the highest in the U.S.

Baltimore is also locatedwithin a four-hour drive of eight of the ten wealthiest counties inthe U.S.

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