Overview : Have you ever had to deal with a boss who steam rolls right over you and everyone else? Or, a customer who simply explodes with no warning? Maybe it's a colleague who complains constantly, but won't do a thing to change the situation? Difficult people are everywhere! They sap your time and energy and leave you feeling helpless, frustrated or angry. But do not fear. There is a way out of the stress mess that leaves you feeling trapped. |
Learning how to get good results from bad behavior takes some know- how and skill, exactly what this webinar is designed to give you. You will leave this session equipped to deal with some of the most annoying, aggravating behaviors all of us have to face at one time or another. You'll have the words and the strategies to use to move people off the dime, calm their angry outbursts, or lead them to take positive action. If you're looking to alleviate some of the stress in your life that causes you to wake up in the middle of the night worrying, "How do I deal with this person?" and couldn't figure out how to change the relationship, then this session is for you.
Areas Covered in the Session: Review the four primary intents that drive behavior Identify how language implies intent Discover what creates a difficult person Focus on four problem behaviors - the Bulldozer, Time Bomb, Whiner, Clam Provide specific strategies to deal with each problem behavior
Who Will Benefit: Manager Team Leaders Service Professionals
Mary Jane Mapes MA, CSP, founder and president of The Aligned Leader Institute, a leadership development organization, is an award winning communication/leadership consultant with a track record of successes with such organizations as Avon Products, Inc., Kmart Corporation, Eaton Corporation, Dominos Pizza, Trinity Health System, and National Data Management Association. Her commitment to sharing what she has learned about management, leadership, and successful relationships has led to a great demand for her services as a keynote speaker, seminar leader, and executive coach.
Mary Jane has developed unique, powerful keynotes and seminars designed to energize your entire group. She has spoken before thousands of professionals from corporations and associations, sharing her expertise on leadership, customer service, interpersonal relationships, and personal growth. She is a member of the National Speakers Association, one of only three people to have ever received the prestigious Charles Leadership Award granted by NSA-MI for outstanding leadership, past president of the National Speakers Association – Michigan Chapter, as well board/committee member of several local professional associations and non-profit organizations. Mary Jane has shared the stage with such notables as the late Art Linkletter and author Bernie Siegel.
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