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Ryanair are now more ‘Customer Friendly by Stephen Godden
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Ryanair are now more ‘Customer Friendly |
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Travel & Tourism
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Low-cost airline Ryanair recently changed their policies to become more ‘customer friendly’. Over the years,Ryanair airline has constantly been criticised because of the additional fees, strict baggage restrictions and check-in charges that they spring onto passengers at the last minute. For the affected passengers, it leaves them angry with a burning hole in their pocket. In order to improve the airline’s image, Ryanair have drastically reduced these charges in the hope that the improvements give the airline a much better reputation, encouraging floods of people to travel with them. The airline now allows passengers to carry a second ‘small’ carry-on bag (such as a handbag) whereas before, the airline would only allow one cabin bag. This extra bag is a bonus for passengers, as all other European airlines will only allow one cabin bag. Ryanair have also reduced the boarding pass re-issue fee from £70 to £15 which is a much more affordable price. Passengers who had forgotten or lost their boarding pass had no alternative option but to pay the £70 fee if they wanted to catch their flight. Ryanair took advantage of this for years, but now it has been put right. Similarly, Ryanair have reduced the charge for checking in luggage at the airport from £60 to £30. Another major issue that Ryanair corrected is through the introduction of a 24-hour ‘grace’ period, during which passengers who have made minor errors in their booking (such as spelling mistakes) cannot amend these errors free of charge. Before, this would cost passengers £110 per person. Ryanair may be promoting themselves as ‘customer friendly’ but the airline is not so friendly when it comes to issuing flight delay compensation to passengers. A recent online poll conducted by Martin Lewis revealed that Ryanair had only granted compensation to 5% of claims made against them. However, when an airline does not respond, it means the claim has to go to court to be resolved. This can be an extremely time consuming process that many people do not have the time for. The survey also showed that 59% of Ryanair flight delay refund claims were found to be ‘still ongoing’ meaning that passengers had not yet received their compensation. Generally this means that the airline ignored or rejected the claim which leaves the claim in the ‘pending’ stage for several weeks. Flight delay refunds companies such as Blueway Limited (www.flightdelayrefunds.com) can help passengers along the claims process. Blueway deal with flight delay compensation claims on a daily basis and will be able to add pressure onto airlines to speed up the process. Statistically, passengers receive compensation much faster and have a greater chance of success if they collaborate with a flight delay refunds company. In addition to this, passengers can contact Blueway at any time with any queries or concerns they may have about their claim or about the status of their claim. Blueway have successfully won flight refunds compensation for passengers from all over the world. Don’t delay, contact Blueway today! Socially On! Twitter: https://twitter.com/flightdelayrefu
Related Articles -
ryanair flight delay refund, flight refunds, flight delay compensation, delayed flight compensation, european flight delay compensation,
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