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When you run a commercial laundry company, equipment failure is and always will be a worry, particularly if you have just set up a new commercial laundry company and do not have too many customers yet. You soon realise the importance of customer retention and that you cannot afford to lose customers due to laundry equipment failure in the early stages. This may seem a slightly odd statement as you might think that you cannot afford equipment failure at any stage of your business, however as your business expands you will be able to afford more equipment and hence buy two pieces of each of your key equipment such as washers and finishers. When you have the luxury of having two of everything you are not so worried if one piece of laundry equipment breaks down. However when you are just starting out it is essential that your laundry machines keep running without fault. When purchasing commercial laundry equipment it is always a good idea to take out a maintenance agreement with the same people you purchase the equipment from. Indeed do not buy from anyone that offers no maintenance cover no matter how good the price seems. With a commercial laundry you need equipment to be covered 365 days a year and 24 hours a day, as when you get busy those are the timeframes you will be working to and need your maintenance to cover you for. A 9 to 5 cover is not an option, as a lot of your work will be done overnight. Also machines do not know what day of the year it is, so if they breakdown on Christmas day then you need that covered as well. You also need your cover to be with someone that carries a wide range of spare parts for your machines and that has a fast call out and break fix time in your area. All of these are the things you need to consider when taking out a commercial laundry maintenance agreement. A good back up is to speak to another commercial laundry about a partnership in times of a machine breaking down, and do this before anything breaks down. You may regard them as a rival and likewise, but when you both think about it, if either one of you has a problem with a machine and needs to subcontract out work then you could be a godsend to each other, so do not over look this option as a backup to your maintenance plan.
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