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VoIP has evolved in the last few years and has become a primary choice not only for home or small businesses but also for large corporations. It has become more reliable overtime and offers the same or more features compared to traditional phone lines at a fraction of the cost. Another most important feature that attracts many users is the portability. No matter where you go, you can keep your existing phone numbers. Your business can run without any interruptions. No need to wait for the telephone technicians to do the switch over and possibly lose your existing numbers. This concept of VoIP call recording has no borders. Should you decide to move your business to a different city or even country, you may still keep your existing numbers - as long as you have an internet connection you could be up and running in no time. There are people who will debate over the quality of calls and it is true that you may need a dedicated Internet connection that will solely serve the voice communication. The quality of service is often affected by latency and jitter. However, this could be addressed by mechanisms which will ensure VoIP quality even in high traffic. Overall, switching to VoIP service over the Public Switched Telephone Network is most advantageous when it comes to lowering communication costs and improving communication efficiency. As mentioned earlier, when small businesses use the traditional telephone system, technicians are required to move, add or change the phone equipment. These would mean additional costs to businesses. In a VoIP setting however, regular staff members or employees can do all these on their own without the need for a phone technician. This eliminates the need to book an appointment and the waiting time to get the work done. In order to be competitive, companies need to address their communication needs efficiently. VoIP brings that to the table. It allows employees to share resources which minimize the number of missed calls. Reporting features, meanwhile, allow management to evaluate performances which can help optimize the service as well as provide information for VoIP expansion plans. Call Reporting features may include end-of-day call reports, bandwidth usage; targeted user's call activity and call quality information. VoIP does not only improve communications with clients, but within your staff as well. It has a feature for three-four digits dialing to reach co-workers. This eliminates long distance calling when employees are at different locations. This is another cost-saving feature of the technology.
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