Amazines Free Article Archive
www.amazines.com - Thursday, April 18, 2024
Read about the most recent changes and happenings at Amazines.com
Log into your account or register as a new author. Start submitting your articles right now!
Search our database for articles.
Subscribe to receive articles emailed straight to your email account. You may choose multiple categories.
View our newest articles submitted by our authors.
View our most top rated articles rated by our visitors.
* Please note that this is NOT the ARTICLE manager
Add a new EZINE, or manage your EZINE submission.
Add fresh, free web content to your site such as newest articles, web tools, and quotes with a single piece of code!
Home What's New? Submit/Manage Articles Latest Posts Top Rated Article Search
Google
Subscriptions Manage Ezines
CATEGORIES
 Article Archive
 Advertising (133573)
 Advice (161671)
 Affiliate Programs (34799)
 Art and Culture (73855)
 Automotive (145712)
 Blogs (75614)
 Boating (9851)
 Books (17223)
 Buddhism (4130)
 Business (1330636)
 Business News (426446)
 Business Opportunities (366518)
 Camping (10973)
 Career (72795)
 Christianity (15848)
 Collecting (11638)
 Communication (115089)
 Computers (241951)
 Construction (38962)
 Consumer (49953)
 Cooking (17080)
 Copywriting (6733)
 Crafts (18203)
 Cuisine (7549)
 Current Affairs (20319)
 Dating (45908)
 EBooks (19703)
 E-Commerce (48258)
 Education (185521)
 Electronics (83524)
 Email (6438)
 Entertainment (159854)
 Environment (28970)
 Ezine (3040)
 Ezine Publishing (5453)
 Ezine Sites (1551)
 Family & Parenting (111007)
 Fashion & Cosmetics (196605)
 Female Entrepreneurs (11853)
 Feng Shui (134)
 Finance & Investment (310615)
 Fitness (106469)
 Food & Beverages (63045)
 Free Web Resources (7941)
 Gambling (30227)
 Gardening (25202)
 Government (10519)
 Health (630137)
 Hinduism (2206)
 Hobbies (44083)
 Home Business (91657)
 Home Improvement (251210)
 Home Repair (46243)
 Humor (4723)
 Import - Export (5459)
 Insurance (45104)
 Interior Design (29616)
 International Property (3488)
 Internet (191029)
 Internet Marketing (146687)
 Investment (22861)
 Islam (1161)
 Judaism (1352)
 Law (80506)
 Link Popularity (4596)
 Manufacturing (20914)
 Marketing (99316)
 MLM (14140)
 Motivation (18233)
 Music (27000)
 New to the Internet (9496)
 Non-Profit Organizations (4048)
 Online Shopping (129734)
 Organizing (7813)
 Party Ideas (11855)
 Pets (38165)
 Poetry (2229)
 Press Release (12689)
 Public Speaking (5643)
 Publishing (7566)
 Quotes (2407)
 Real Estate (126700)
 Recreation & Leisure (95495)
 Relationships (87674)
 Research (16182)
 Sales (80350)
 Science & Technology (110290)
 Search Engines (23514)
 Self Improvement (153300)
 Seniors (6220)
 Sexuality (36010)
 Small Business (49311)
 Software (83033)
 Spiritual (23516)
 Sports (116155)
 Tax (7663)
 Telecommuting (34070)
 Travel & Tourism (308304)
 UK Property Investment (3123)
 Video Games (13382)
 Web Traffic (11790)
 Website Design (56919)
 Website Promotion (36663)
 World News (1000+)
 Writing (35844)
Author Spotlight
TAL BARNEA

Tal is an electrical engineer with over 25 years of expertise with hardware, software, mechanical an...more
MANMOHAN SINGH

Digital marketing professional with 8 years of experience. A good listner, Stratgist and fun loving ...more
LEMUEL ASIBAL

Lemuel Asibal is a web content writer who also ventures on writing articles and blog posts about any...more
TUSHAR BHATIA

Tushar Bhatia is the Founder President of EmpXtrack Inc with over 19 years of experience in the soft...more
BRENDA PANIN

Passionate blogger and a great animal lover. ...more


5 Things You Definitely Need In Your Next Customer Service Employee by Smith Lara





Article Author Biography
5 Things You Definitely Need In Your Next Customer Service Employee by
Article Posted: 08/18/2017
Article Views: 734
Articles Written: 2232
Word Count: 581
Article Votes: 0
AddThis Social Bookmark Button

5 Things You Definitely Need In Your Next Customer Service Employee


 
Career,Business

Customer service hiring is something that so many employers get wrong. They often treat customer service as if it’s an entry-level position, rather than representing the ‘face’ of their company.

So, how can your firm and its Recruitment Agency get better results from its customer service recruiting? Looking out for these five key candidate characteristics is a definite start.

1. Empathy

Yes, we may be in a customer service world increasingly dominated by life-like ‘chat bots’, but even the best of them can’t replicate the empathy of a real human being.

This is important, as an empathetic customer service employee can pick up on those things that the customer may not be directly expressing, but which can nonetheless make a big difference to the ease and speed with which a particular support query is resolved.

2. Listening Skills

Good listeners aren’t just those who are good at nodding their head in front of the customer as they have a particular issue explained to them.

That’s because the best listeners are also great at interpreting what the customer truly means, and what that should mean for the company.

When the customer is asking about the differences between different products, for example, as they really suggesting that these differences should be made clearer for the benefit of future customers?

3. Patience

Customers often reach out to customer support agents while in a position of exasperation or frustration. Even worse, it may take a little while for even the customer service employee to fully resolve their problem.

So, is the candidate good at spending quality time with a customer and keeping them engaged? Are they effective at reassuring impatient or upset customers? How do they make those long calls feel like less of a chore, for both themselves and the customer?

4. Product Knowledge

Of course, the candidate may not have a completely comprehensive knowledge of your product right now.

However, it’s encouraging if they already have hobbies or interests that would lead them to have a personal interest in your product, as well as if they have shown a great degree of product knowledge in a previous role.

Remember that a customer service employee who lacks thorough, hands-on knowledge of your firm’s product won’t be able to assist the customer as effectively, or even at all.

5. Positivity

Does the candidate appear to be a naturally ‘glass half-full’ type? Are they comfortable in their own skin and able to show a positive attitude towards customers even towards the end of a long, hard day at work?

Candidates who easily become negative in their attitude to work may struggle to maintain the positivity that they need to consistently demonstrate as a customer service employee.

It’s just one more reason why so many employers adopt the ‘hire for attitude, train for skill’ approach when looking for new customer service staff

.

It’s Vital To Consider Candidates’ Unique Skills And Talents

Is that candidate you’ve got your eye on someone who will ‘do the job’, or a true go-getter who your customers will love?

The latter will make all of the difference to how people remember and perceive your brand, so keep an eye out for the above characteristics when launching a recruitment campaign for a new customer service employee.

Make Webrecruit your chosen recruitment agency, and you can further increase your chances of customer service hiring success!

Related Articles - Recruitment Agency, Fixed Fee Recruitment,

Email this Article to a Friend!

Receive Articles like this one direct to your email box!
Subscribe for free today!

 Rate This Article  
Completely useless, should be removed from directory.
Minimal useful information.
Decent and informative.
Great article, very informative and helpful.
A 'Must Read'.

 

Do you Agree or Disagree? Have a Comment? POST IT!

 Reader Opinions 
Submit your comments and they will be posted here.
Make this comment or to the Author only:
Name:
Email:
*Your email will NOT be posted. This is for administrative purposes only.
Comments: *Your Comments WILL be posted to the AUTHOR ONLY if you select PRIVATE and to this PUBLIC PAGE if you select PUBLIC, so write accordingly.
 
Please enter the code in the image:



 Author Login 
LOGIN
Register for Author Account

 

Advertiser Login

 

ADVERTISE HERE NOW!
   Limited Time $60 Offer!
   90  Days-1.5 Million Views  

 

Great Paranormal Romance


TIM FAY

After 60-plus years of living, I am just trying to pass down some of the information that I have lea...more
LAURA JEEVES

At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
ALEX BELSEY

I am the editor of QUAY Magazine, a B2B publication based in the South West of the UK. I am also the...more
GENE MYERS

Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
SUSAN FRIESEN

Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, ...more
STEVERT MCKENZIE

Stevert Mckenzie, Travel Enthusiast. ...more
STEPHEN BYE

Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through the...more
SHALINI MITTAL

A postgraduate in Fashion Technology. Shalini is a writer at heart! Writing for her is an expression...more
ADRIAN JOELE

I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more
JAMES KENNY

James is a Research Enthusiast that focuses on the understanding of how things work and can be impro...more

HomeLinksAbout UsContact UsTerms of UsePrivacy PolicyFAQResources
Copyright © 2024, All rights reserved.
Some pages may contain portions of text relating to certain topics obtained from wikipedia.org under the GNU FDL license