There are many advantages offered by using website monitoring service. One of the big advantages of a monitoring solution is that it helps in freeing up time of key people from regularly monitoring the status of the website manually. This time could be used by key people to perform higher value addition assignments. Not only that a good automated site monitoring service can do the job with better consistency and tirelessly 24/7 and 365 days of the year. That is something that human beings cannot match. |
Many Issues with False Alerts from Website Monitoring Services Despite its many advantages, there is one area that is problematic with site monitoring solutions. Poorly designed, programmed with inferior infrastructure send false website downtime alerts. There are many issues with false website downtime alerts sent to key personnel or online business owners.
• They cause website administrators to become lax about downtime alerts • False alerts distract key people from other important work • False alerts cause unnecessary anxiety. • Creates a bad impression of the service provider • Wastes human capital that is in short supply in good growing businesses
The issue with false alerts is significant and it cannot be ignored by any good business that is serious about the performance of their website.
Website Monitoring Should Avoid False Alerts The benefit of the Website monitoring is that you get to know when your site is down. Due to the importance of downtime, you will stop doing other activities to attend to downtime. This disruption from other important work becomes a nuisance if false alerts are received. Superior website monitoring tools avoid false alerting by verifying first if multiple locations are reporting the problem. Reducing false alerts is a big benefit to you, but the provider needs to have a sophisticated and better solution to deliver this benefit. So evaluate the providers properly and choose a good solution that will avoid false alerts but warns you when any of the features of your site is actually not performing as expected.
The danger of using a low quality website monitoring tool, especially those that are free is that you could get a lot of false alerts. Responding to an alert requires you to stop doing an activity mid-way and look at the website issue immediately. Over a period of time, when you repeatedly get false alerts, you may start ignoring alerts as the previous warnings were false. However, such behavior becomes problematic when your site genuinely experiences downtime. At such times, you create a bad user and brand experience for your visitors for an extended period of time. Considering the importance of downtime to ensure the financial and marketing outcomes for your business, it is a no brainer to choose a high quality website monitoring provider.
Importance of Choosing a Good Website Monitoring Service Many of the false alerts in website monitoring services are because of inferior functionality and infrastructure. This is many times caused by free providers who have no incentive to either increase the quality of their service or quality of the infrastructure. As the saying goes, you get what you paid for.
Paid services are far more serious about delivering superior outcome with comprehensive, well thought out solutions and use better infrastructure. All these efforts help in significantly in reducing false alerts.
Alertra is a leading provider of web site monitoring and alerting services. We monitor the availability and performance of Internet-connected devices. As part of website monitoring service, we provide timely alert notifications and access to detailed reporting. We offer monitoring service to all sizes of businesses right from small businesses to Fortune 500 companies.
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