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Search Results - outbound call centre

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Showing 1 to 4 of 4 Articles matching 'outbound call centre' in related articles.
Pages: 1

1. The Qualities of Agents That Makes a Call Centre Excel
May 07, 2018

If you wish to outsource your business process then you must hire the best of the call centre to do the job for you. The excellence of a call centre depends on the qualities of the agents as because they are the one who actually represents you in front of your customers while making the call. It would be wise to know the qualities of the agents so that you can hire the best outbound call centre to outsource your business process. The Qualities of the Best Agents in Call Centre Having the best of agents is like having implemented the best of call centre software. Let us have a ... (read more)

Author: Suman Dhankhar

2. The needs of call centre services
February 08, 2016

Customers form to be the key to every business. It is something that stands imperative to make your existing customers remain with you for long and to induct the new customers. The present day call center services can prove to be helpful for businesses to carry out diverse activities through their outbound and inbound services. Happy customers will offer few more leads to the organization while an unhappy customer can take away a few. Additionally, this may compromise with the brand image of your organization and ultimately offer undesirable results. In the following lines, you wi... (read more)

Author: Innes Donaldson

3. What to know about call centre outsourcing solutions
January 05, 2016

Call Center Outsourcing is the use of a Telesales or Telemarketing vendor to handle an inbound or outbound call center project that normally draws on internal resources. Using outside resources allows you to concentrate, cost effectively, on your core competencies. Outsourced Inbound call centers and Outbound Call Centers offer: Skilled Telemarketing professionals Improved market coverage Faster ramp-up, launch, and roll-out of campaigns Experience with programs similar to yours Rapid response to market conditions Account management expertise Enhanced reporting capabilities... (read more)

Author: Innes Donaldson

4. Inbound services for call handling
March 03, 2015

A call center provides inbound services or outbound services, web enabled services and at times some call centers provide all the services. An inbound call centre involves handling incoming calls made by the customers regarding queries or placing orders of the products being advertised. For many companies having large scale business, handling phone calls made by the customers becomes an additional responsibility, outsourcing these inbound calls proves to be cost-effective & also allows the companies to focus more on core business operation which generates profit for the organizations. T... (read more)

Author: Innes Donaldson

Pages: 1



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