Since call centers are bound to process huge number of calls every day, there is a need to have hardware and software that would allow processing calls beyond human capabilities. Previously, special telephone switches that allowed moving calls around the network to the right agents were used. How...

The issue of business effectiveness is the burning point of all big and small companies. Some years ago, the overall success depended solely on the staff quality and human capabilities; however, things have changed drastically today. The ever-developing world of technology has designed a reliable...

Currently, there is a dilemma for many small, mid-sized and large businesses whether there are still favorable opportunities to penetrate emerging markets with call centers, especially in Latin America.

Datamonitor has been researching call center location trends for over...

Call center business is gaining its popularity with each passing day. More and more call centers are being opened outside the US and Europe. India is among the first Asian countries that experienced a boom in the call center industry. There are a number of reasons as to why India...

The establishment of the virtual call centers and contact offices is of the vital importance today. Each small, mid-sized or large business aims to increase and develop. That is why they are eager to obtain as many customers throughout the world as they can. Customers from Europe...

Today it is virtually impossible to find a profound study showing the real picture of call centers location in the USA. This is because large businesses are reluctant to share the full information about their answering services. In addition, call centers are located all over the ...

When there is a need to establish a call center, many things such as staff, networks and telecommunications, equipment, furniture etc. must be considered. From the first glance it may seem that the most important thing is missing. And that is call centers location. However, in re...

One of the main challenges that each call center manager faces is staffing of a call center. It is not a secret that call center’s work is very stressful and demanding and is not well paid for. Due to this, there is quite a high turnover rate in call centers. This creates a probl...

Every call center expert is well-aware of the fact that call centers are in most cases formed from the marginally employed people. The latter are mostly people with flexible working schedules: housewives, senior students, college graduates or part-time workers. If there are two c...

No one would argue that the world of today is different from what it was just a couple of years ago. Many changes have taken place, metamorphosing plenty of vital spheres, especially business. Contemporary people have now the wider choice of job opportunities, including those that...