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| Articles by Kevin Warrel |
11. Custom on hold message- a useful marketing tool for your business
April 02, 2013
What do you do to fill the silence after putting callers on hold? A caller does not stay on phone if being kept on hold for a long. This is the reason why MOH has been brought in for business applications. Music on hold or MOH is a business practice that has been developed to keep callers enterta...
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12. Refrain your customers from hanging up the phone call
April 02, 2013
Callers feel irritating while being kept on hold for a long period. If they are made to sit in silence, they get bored and restless and finally hang up the call. This is the reason why many businesses fail. If you can use this thirty seconds in a proper manner, you can do wonders for your busines...
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13. Know business etiquettes about automated attendants
March 09, 2013
Your computerized auto attendant welcoming script on the telephone system of your company is the first thing that your clients and business partners will listen to when they make a call to your company. You can get only one chance to make a first impression on your first time callers. The
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14. Use MOH system for customer services
March 09, 2013
Have you ever made a call to a company and were kept on hold, only to listen...silent stuff? This is likely to keep you in a bad temper even before you get to talk to a “person”. Anyone who has gone through this knows how it feels being kept on hold and agrees with you. However, there is a way to...
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15. Have the most out of on hold services
March 09, 2013
IVR is an acronym for Interactive Voice Response. It is an automated technology that utilizes a touch response telephone to handle your call. You will need one of the services of IVR if you get several departments with endless incoming calls.
Things you need to know about a clie...
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16. Using a professional voicemail greeting for your company
February 21, 2013
If your business uses departmental voicemail boxes for incoming calls, you would need to tape a professional voicing department voicemail greeting. Remember, this kind of voice mail greeting is much different from an individual voice mail greeting associated with individual’s voice mail box. Take...
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17. Increasing business marketing opportunities with on hold services
February 20, 2013
Have you ever thought of making your hold button a promotional tool or a spokesperson of your business? Customer service managers and savvy marketers are feeling that hold time can be a great marketing tool in creating connections with clients and potential customers. With well written on -hold c...
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LAURA JEEVES
At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
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TIM FAY
After 60-plus years of living, I am just trying to pass down some of the information that I have lea...more
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ALEX BELSEY
I am the editor of QUAY Magazine, a B2B publication based in the South West of the UK. I am also the...more
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GENE MYERS
Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
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SUSAN FRIESEN
Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, ...more
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STEPHEN BYE
Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through the...more
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SHALINI MITTAL
A postgraduate in Fashion Technology. Shalini is a writer at heart! Writing for her is an expression...more
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ADRIAN JOELE
I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more
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JAMES KENNY
James is a Research Enthusiast that focuses on the understanding of how things work and can be impro...more
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Author: Kevin Warrel
