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| Articles by Innes Donaldson |
1591. What to know about call centre outsourcing solutions
January 05, 2016
Call Center Outsourcing is the use of a Telesales or Telemarketing vendor to handle an inbound or outbound call center project that normally draws on internal resources. Using outside resources allows you to concentrate, cost effectively, on your core competencies.
Outsourced Inbound
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1592. Businesses - why choose an inbound call centre set up
January 05, 2016
As easy as it may sound, but answering calls on behalf of a company is a very critical and important task. Businesses and organizations tend to outsource their call answering requirements to professional service providers as it offers them various benefits. Apart from reducing their workload these s...
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1593. Inbound call handling to a business
January 05, 2016
Inbound call handling is not as easy at it sounds. Sure, picking up the phone when it rings and saying hello is easy, but as anyone who has ever worked in a call centre knows: there is an awful lot more to it than that. In larger call centres certainly, there are lots of people employed specifically...
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1594. Call forwarding for telephony
January 05, 2016
Call forwarding is a simple to use but feature-rich phone system which allows you to make the most of your incoming business calls. Your on call receptionist will in turn work to give your callers a bespoke professional welcome everytime - then forward the call to the relevant person or department -...
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1595. Fire risk assessments - defined
December 17, 2015
Fire risk assessments are necessary evils in today's age. Nobody wants to do them, but they need to be done to keep with government regulations and to ensure the safety of employees, customers, and entire neighbourhoods. Understanding what they are and who is responsible for them is one of the most ...
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1596. Attending fire risk assessment training
December 17, 2015
Business establishments and commercial buildings can be found almost everywhere in the bustling city streets, urban areas of the country and almost all over the world today. Exemplary management skills are needed to maintain and improve the growth of these institutions. However, all of the ideas, as...
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1597. The needs for fire risk software
December 17, 2015
Fire risk assessment software is not something you are required to have, but it may be something that can save you time and money. You can of course design a fire risk assessment form specially for your particular situation and just do the work manually. Whether you need the software or not depends ...
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1598. Using fire risk assessment software
December 17, 2015
If you run a business in the United Kingdom, you are required by law to carry out a fire risk assessment. Fire risk assessment software is one way to perform this task. This is an undertaking that your business is required to do, so the only choice you have is about the means by which you achieve it...
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1599. The needs for health and safety training in all workplaces
December 17, 2015
Health and safety training provides workers important knowledge about what to do in emergency situations. It is required that all employers provide this training to their workers to keep them safe and out of harm's way. Not providing health and safety training could cause someone to be seriously inj...
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1600. Health and safety signage in the workplace
December 17, 2015
The provision and use of health and safety signs at work is an imposition brought by the EC Safety Signs Directive (92/58/EEC). The purpose of the directive is to implement the use of standardized signs among European Union member states. The regulations comprise mainly of ways and means, on how to ...
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Author: Innes Donaldson
