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| Articles by Lance Kegley |
21. Using Call Centres to Acquire New Customers
March 20, 2013
Nobody likes telemarketers. Not even the telemarketers themselves. Cold calling has been considered among the most undesirable tasks in the Toronto call centre industry. This is because, besides all the hateful comments you have to bear, rejection is not easy to experience. But in terms of acquiring...
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22. Developing Negotiation Skills
March 20, 2013
All of us engage in negotiations at sometime, at work, at home, or on a daily basis. But not all of those are important negotiations. Being capable of negotiating is essential for Toronto call center employees as they have to often negotiate with clients, both potential and existing ones. Popular ne...
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23. Picking the Right CRM Partner
March 20, 2013
To ensure the success of the CRM project, businesses which implement CRM software will have a business partner for CRM. Choosing the right partner can make the difference between success and failure. A well deployed CRM system will stimulate an improvement in the processes of your call center and br...
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24. Why is Customer Relationship Management Important?
March 20, 2013
CRM (customer relationship management) is a novel innovation in the call centre or customer service industry today. CRM helps the managers and customer service executives deal with the issues and concerns of the customers. CRM gathers a considerable amount of data about a customer and uses it to fac...
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25. Go Bilingual to Ensure that the Call Centers Serve All Customers
March 18, 2013
Call centers have been a great way of outsourcing the customer relations part of a business. However, regular call centers cannot reach out to all customers, and may lack in serving those customers who cannot understand English. If the call center is largely targeting consumers in the US, Spanish fe...
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26. Tips to Choose the Right Call Centre for Businesses
February 08, 2013
While taking a decision to choose a suitable call centre such that your business flourishes, it is necessary for you to take certain key points into consideration. This choice should be able to fit into your business need perfectly and also help in creating and increasing profits for you. If your ma...
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27. The Role Played by Bilingual Call Center Agents
February 08, 2013
To offer high quality service to the clients hailing from different backgrounds, there are call centers that specialize in providing bilingual services to their customers. This facility of connecting with the prospective and existing clients in the language of their choice has proven to be extremely...
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28. Tips to Improve Customer Service in Call Centres
February 08, 2013
Following the age-old strategies can get monotonous and sometimes result in a customer service that is lacking freshness or originality. A Toronto call centre can devise methods to make its customer service much more interesting and keep its customers engaged.
Below are few tips and tricks t...
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29. How Call Centers Have Evolved Today
February 08, 2013
The concept of call centers was initiated in America about two decades ago owing to the necessity of serving their huge customer base from a centralized setup. Many call centers including the ones in Toronto call center industry slowly progressed to greater extents by having centralized their servic...
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30. Can My Business Benefit from a Contact Centre?
February 06, 2013
As a business expands, so does its number of clients. Customers range from those within your surrounding neighborhood to those located in other areas and even other countries. It then becomes even more challenging to manage customer transactions and maintain customer relations. It is in such cases t...
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Author: Lance Kegley
