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| Articles by Noe Legaspi |
31. How Online Customer Support Augments the Quality Of E-Service
February 11, 2013
There is no doubt that e-commerce has brought many significant changes to the e-retailing environment. However, research shows that instead of going for the low prices at the expense of receiving poor customer service, customers are always happier to pay higher prices for good quality in online reta...
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32. Online Customer Service is Firm with Bargain Hunters
February 11, 2013
Love a good bargain? It may come to your surprise but customer bargaining power can throw the best salesmen off his guard. Although, a price on a product may be listed as a fixed price, it doesn’t stop bargain-hunters from engaging in negotiation. Bargain-hunters have a particular type of customer p...
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33. E-retailers moving towards online customer service
February 05, 2013
In this fast paced technological era, many businesses are required to use newer methods like online sales and advertisements to reach their clientele. Every business is at a competition with the other to give optimum online customer services to gain hig...
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34. Online Customer Service, The Finest Digital Innovation for Education
February 05, 2013
Like many other industries, today educational institutes are as information-strewn in the cyber world as they are in the real world. And since the users heavily rely on web-based information nowadays, it would be a good idea for the universities and colleges to handle students’ queries through an ef...
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35. Ecommerce in KSA stands to Boom with Online Support Chat
January 30, 2013
Looking at the map of the Kingdom of Saudi Arabia (KSA) conjures up images of a booming oil industry and religious pilgrimages. What it doesn’t evoke are images of a ripe e-commerce industry! According to a report entitled, “E-Commerce in Saudi Arabia: Driving the evolution, adaption and growth of e...
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36. Online Customer Care is Instrumental in Reducing Product Returns
January 23, 2013
Remember the gleam in their eyes when the customer walked out of the store with your product in hand. You saw their desire to rush home, tear open the packaging, and use the product! What may seem like a job well done becomes a bitter pill to swallow when the same individual reappears to make a prod...
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37. Spur Educational Growthwith Online Customer Service
January 18, 2013
Today, the internet age has led to reification of several unimaginable ideas, ability to promptly communicate and access massive amounts ofinformation being one of them. No matter what the field is, life is all about websites and searching information on the internetnowadays, and educational sector ...
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38. Why Online Customer Care is Better than Ecommerce Apps
January 16, 2013
It was not too long ago that social media complemented e-commerce websites. Social media consultants were hired to update the cover picture and content material to influence fans to visit the company’s website. In fact, many businesses owe Facebook gratitude for generating referral traffic. Facebook...
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39. How Can Online Support Chat Help You Find the Best SYNC Model?
January 09, 2013
Thinking about buying a car? Then, consider how frequently you attend meetings in another city. While you may know your hometown at your fingertips, you will be at a disadvantage if you do not know the city you have to travel to. Nothing can be more frustrating than getting lost and that too, when t...
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40. Strike a Balance between Employee and Customer Engagement with Online Customer Care
January 01, 2013
The business world is no stranger to fads. In the 1980s, the concept of ‘360 Evaluation’ was all the rage and in the nineties, management implemented ‘Automated Applicant-Tracking Systems’. These days, employee engagement is popular. Despite research demonstrating the financial impact of employee en...
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Author: Noe Legaspi
