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Author: jim stedt
Company: The Business SoftSkills Company
Website: businesssoftskills.com
Author Comment / Biography:
Mr. Jim Stedt founded Hartley & Associates in 1984 and is One of the founders and partner of the Business SoftSkills Company Mr. Stedt has authored the following Books: “Talent Balancing - Staffing Your Company for Long Term Success” published by ABC-CLIO /Praeger (Available in both English and Polish), “Re:Organize - Managing Your Computer" (Textbook), “The Micro Computer Dictionary” (Textbook), “Jokes, Quips and Ponderables - 28,027,000 bytes of humor for the technically touched." In addition, Author of scripts for Career Enhancement, Military Edition of Career Enhancement and Train-The-Trainer. Creator of 14 Apple business apps and columnist for Micro Times Magazine. Written articles for numerous business, computer and technology publications Mr. Stedt serves on the following Boards and Committees: Business Education Statewide Advisory Committee for the State of California, California Community Colleges Professional Development Advisory Committee Computer Information Science Advisory Board for Irvine Valley College, Business Program Advisor for Westwood College. He has degrees in Computer Science and Electrical Engineering Technology.
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| Articles by jim stedt |
41. Rethinking Your Customer Service As Sales
July 21, 2014
In this economy almost every company is trying everything to increase sales. But have they thought about their customer service? A recent survey revealed the following: - It is 6-7 times more costly to attract a new customer than it is to retain an existing customer. - 89% of consumers have st...
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42. 10 Soft Skills Needed To Become A Super Supervisor
July 07, 2014
Congratulations! You are about to make the move from an individual contributor to supervisor. In this article we are going to discuss 10 soft skills and techniques you must implement in order to be a well-rounded supervisor.
1. Maintain Clear and Concise Communications – You must always cl...
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43. Certification: Good Move Or Waste Of Time?
June 24, 2014
In this economic situation, a lot of people do not want to go to college for two, four or six years to get a degree. They are finding that they can get valid certifications in a shorter time frame and can start a career a lot quicker. In the past few years legitimate trade schools are offering cer...
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44. How To Add Job Readiness and Corporate Culture To Orientation
June 17, 2014
Let’s define a few terms before we get started: - Corporate Culture has been defined as: “...the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. Corporate culture is rooted in an organization's goals, strategies, structure, and ap...
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45. Statistics On Customer Service Today
June 10, 2014
It is hard to argue with facts and anyone you talk to will agree that customer service now-a-days is at a pretty low level! Listed below are statistics gathered last year on customer service and support. • 92% of companies reported a decline in customer satisfaction, with consumers most disappoin...
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46. Six Secrets To A Loyal Customer Base
June 02, 2014
Successful companies have loyal customers. In this article we are going to discuss six secrets to improving customer loyalty. So let’s get right into it!
1. Customer Communications – You must have clear and concise ongoing communications with your customer base. Weather it is email, FaceBo...
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47. Military Jargon In The Business World
May 21, 2014
In the next few years we are going to have thousands of military personnel returning to civilian life. A lot of them are going to be looking for work and a lot of them are going to have a hard time finding work. We spoke to a number of HR and hiring managers and asked them the problems they had ...
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48. Six Ways To Reduce Stress In Business
May 16, 2014
Stress at work is a major concern in the workplace today. In this article we will reveal six actions you can take to reduce stress in business.
1- Define What Is Stressing You - The first step in the six ways to deal with workplace stress is to identify the source(s) of your stress. Once yo...
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49. Do You Have What It Takes To Be An Entrepreneur?
May 08, 2014
In this “new” economy that is eliminating middle management and continuing to reduce headcount, a lot of people are ready to go out on their own. But do you have what it takes to be an entrepreneur? In this article we are going to discuss five key points that you need to be a successful entreprene...
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50. Cursing In The Workplace? S*** No!
May 06, 2014
Years ago I joined a fast growing hi-tech firm and my boss was taking me through the facility and introducing me to the staff. After we met one gentleman, as we were walking away, he said, “He’s a good worker but really has a potty mouth!” I thought that was an interesting comment. I soon discove...
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