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How Online Marketers Must Deal With Criticism by Tona Hengen





Article Author Biography
How Online Marketers Must Deal With Criticism by
Article Posted: 02/18/2013
Article Views: 115
Articles Written: 14
Word Count: 559
Article Votes: 0
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How Online Marketers Must Deal With Criticism


 
Home Business
It is a myth that a company can be 100% loved and esteemed. This is true both online and off of it. Even though you believe your business is amazing, you'll have to face some criticism. It is what you do when you find that criticism that is crucial. This is particularly important to do when you do your business online -- where people do not have many chances to interact with you personally to counteract the criticisms they read. These are the things you need to do.

Answer any kind of criticism you see without delay. Do not underestimate how crucial this is. You shouldn't just let a poor feedback sit somewhere and not respond to it. If you see the criticism in a public message board, answer back through the same thread and thank the person for her or his thoughts. Tell him or her you're considering it and ask them for permission to talk about their problems privately. This provides proof that your main priority is the creation of the very best possible product and that you can take criticism very well. It's going to earn you a lot of respect.

Actually check to see if the critique is about something that needs to be resolved. People can tell the difference between trolls and genuine feedback. You don't have to reply to "you suck." "I found a 404 page" or "the format looks weird" are things you have to have a look at. Take a look at everything and if something does indeed need to be changed or resolved, modify or remedy it. This demonstrates that you pay attention and will act when you want to.

Individualize any reply you make. If you alter something based on a criticism launched by someone specific, let that person know you've modified things to make them a lot better. It is also good to put up a post or a reply in the forum that says, essentially, the same thing. It indicates that you don't have an anger response when you're criticized. It shows you are willing to do the work you must do to give people what they really want. This is a great idea--even when you choose not to make a change that has been requested. Write you investigated the issue but have chosen to leave things the way they are. Ensure you explain why this is.

Try to bear in mind, beyond anything else, the way in which you react to critiques is all about managing your reputation. If you just criticize somebody for criticizing you, you look foolish. If you dismiss peoples' criticism and try to insist that it is all okay, you'll appear as if you don't understand your own business all that well. Keep your vanity in check. People, most of the time, are not attacking you personally. They didn't have a gratifying experience with your product. This indicates something must be resolved so the experience will be better next time.

How you take critique says quite a lot both about you and your organization. You'll want to maintain positivity!

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