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Businesses can use any medium for their marketing; it can be through newspaper advertisements, telemarketing, billboards or organizing campaigns. But for customer care, businesses have to depend on telephones. Though email can also be used for providing effective customer service, customers - even businesses - prefer telephone over email. This is because a telephone allows customers to speak to the right person directly, who can offer almost instant solutions to the problem. Businesses can use toll free numbers to boost their customers’ experience and satisfaction. Allows Customers to Call Business for Free Toll free numbers allow customers to call a business for free. When a business uses one such number, the recipient (here, the business) bears the cost of the call. So the customer need not worry about the rising telephone bill and he can feel absolutely relaxed to discuss his problems with the customer care representative of the organization. This is undoubtedly a great step in providing better customer care. Moreover, when the customer is not shelling out anything for contacting a business to seek support and service, his confidence about that organization also increases greatly. Assures Professionalism and Credibility It is also evident that customers prefer calling businesses that use toll free numbers than businesses that do not, though both businesses provide similar products or services. This is primarily because a toll free number assures him of the customer service he can expect from the company post purchase of a product or service. Known also as 1 800 numbers, these numbers are also indicative of the professionalism and credibility of a business. Assures 24/7 Availability 1 800 numbers are almost synonymous with great customer care, service, professionalism, credibility and also availability 24x7. Whenever, a business uses “800” number, a customer or a prospect can feel assured that they can reach the business any time they need. An “800” number can be used as a local number across the US and Canada. Improves Business Proficiency For certain customer care service representatives, their work begins only after they receive a request or a complaint from their customers. 1800 numbers are especially helpful in such cases. It encourages customers to contact a business via phone rather than via email. As they are not paying for the call, customers also feel comfortable to call a business for instant solutions. This enhances the effectiveness of a customer care service and the proficiency of a business as a whole. Can Be Used to Promote a Brand Toll free phone numbers can also contribute to the development of other aspects of a business, other than customer care. For example, 1800 number are very successful in promoting the brand of a company. Vanity number, a special type of alphanumeric toll free number, serves both the purpose of a brand and a phone number. It makes a number memorable that easily sticks in the mind of customers and then can be recalled easily at the time of their need. So, inversely a toll free number also influences the sales of a business.
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Toll Free Numbers, 1800 Numbers, Vanity Numbers,
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