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There are a lot of cases when people are not satisfied with the services they do receive. And it is not without good reasons, as pretty often consumers are treated in inappropriate way. The issue also relates to health services which are really serious and vitally important in comparison with any other kind of services. The concerns about the treatment; the arrangements for patients; the conditions under which care is given; the quality of the service itself; the attitude of staff to patients; or whatever that causes your complaint can be done online, by email, fax as well as via Complaint letters. Informal and formal approaches to complain about health services are available. Within informal approach it is possible to deal with an inappropriate health service yourself and immediately. You can always speak with a member of the staff involved or responsible for the service. Those may be the doctor, the nurse or the receptionist. If this isn't going to work out for some reasons, you can ask to talk to the Patient Advice and Liaison Service (PALS) staff. All NHS Trusts usually have a PALS service operating within them. It is possible to see the person responsible for complaints, as any medical or dental practice has a Complaints Lead, and you can turn to a Complaints Department operating within it. There you can be explained what the best way to make a complaint is. One of the ways to complaint against the NHS is to contact the free and confidential Independent Complaints Advocacy Service (ICAS). These measures and institutions are right for the residents of the UK. Formal approach implies the NHS Complaints Procedure. If the informal approach methods don't help, it is time to start the formal NHS Complaints Procedure. The mentioned procedure covers all NHS services provided in hospitals as well as clinics, the community and the home. The complaints can be applied against doctors, dentists, opticians and pharmacists, etc. The NHS Complaints Procedure covers services paid for by the NHS in private hospitals, homes or other places, but does not cover private health care of the UK. Complaint letters can be written against a health services provider concerning the issues when it has failed to provide quality healthcare; neglect patients' respect, dignity or privacy; hasn't provided adequate information on treatment services; failed to allow patients to make an informed choice concerning his treatment; denied patients' access to information about his health care. Complaints can be done by patients as well as by their relatives or friends if they themselves are unable. The formal approach is strict and should be applied concerning serious health care issues. The Health Services Commissioner is an American service that can assist in mediating or conciliating health care complaints. Complaints to the Health Services Commissioner can be done in writing (in the form of a Complaint letter) as well as by telephone. The Office of the Health Services Commissioner is an independent health ombudsman which was established in 1987 to resolve problematic issues concerning health service providers and with the main purpose to improve the quality of healthcare in the United States.
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