Range hood warranty to spend another 85 yuan plastic cup oil - cook rice rice cooker

After-sales service of complaints surge in home appliances small home appliances service complaints accounted for 8 percent or more categories of complaints, service deficiencies gradually into the soft underbelly of small household electrical appliances industry.

Spend 85 yuan Oil Cup

BR "Range hood over a year with a 1, the above plastic cup oil began to leak, service personnel give me a change, even to 85 yuan!" March 11 morning, the city of North Jia Fu Ling Lily Court, said residents, given the continuing

, She would call the service telephone requests for home services.

BR But then came the after-sales service staff has said the oil cups not covered under warranty, the value of 25 yuan to replace the oil cup only by Miss Yang-pocket expenses. "Hood repairs form does not indicate the need to pay for their oil maintenance Cup." Ms. Yang said, because of maintenance staff refused to make concessions, she had to .

BR But subsequent maintenance personnel requirements Querang YEUNG unacceptable. "I want any connection with the maintenance personnel transport costs 60 yuan, not only responsible for maintenance during the maintenance period, but also the consumers bear the transport expenses, how to swallow such a service!" Li Yang said.

BR Service as the industry weakness

BR From the Consumer Protection Committee of Qingdao City, the statistics show, the city received last year, home

Electrical type of complaints 3192, received an average of nearly 10 complaints every day phone, 34.5% of the total amount of complaints. "In recent years, small household appliances market is expanding, small appliances significantly increased the quality of complaints." City of complaints the Consumer Protection Commission Minister Han Bing said the complaints specifically for household appliances, small household appliances after-sales services accounted for 8 percent of complaints above.

BR According to reports, although a number of small home appliances brand has aftermarket "Three Guarantees", but through analysis of complaints of small household appliances, some operators even international brands without leaving the operator maintenance documents to evade responsibility for three bags. "Some operators do not record the maintenance, some do not provide maintenance alone, and others with records in lieu of repair orders, once again, the repair faulty products, then more than three packages or no maintenance records on the grounds of avoidance should be undertaken the responsibility. "Han Bing said.

BR In addition, the maintenance will be

"Perpetrating a fraud", an additional accessory fee collection, road transport has become a larger problem of consumer complaints.

BR Business testing the waters lifetime warranty

BR "Most small appliance manufacturers and

Constrained by the cost of business, did not establish a perfect after-sale service system; and upgrading of a number of small appliances speed parts discontinued after the original product out, leading to maintenance difficulties. "City Consumer Protection Board officials said, although some small appliances accessories complete, but the maintenance part of profit is small, so service providers and more shirk responsibility for repairs, or wild speculations interests.

BR Reporters in the Lotus, Wal-Mart,

Find stores and other small appliances, small household appliance market with increasing competition, many small appliances business has begun to try to improve service quality to win over consumers. "Considering the small household appliances market is competitive, we have introduced the range hood, kitchen stove giving free lifetime warranty, and the commitment to guarantee the quality." Qingdao Electric Co., Ltd. General Manager Searching for a tournament field, said.

BR According to Minister Han Bing introduced, with the induction cooker, rice cookers, electric fans, water dispenser, soybean milk and other small appliances in the public life of the popular, more and more business to small household appliances, life-long after-sales warranty may will become the largest enterprise to win the market "weight."

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