2008 at the end of Financial Spread throughout the 2009 crisis, are affected by the world's governments and businesses are struggling to find a variety of relief measures. The result is that
IT Budget cuts, non-critical projects are on hold or canceled. In this environment, people elected a number of management teams to improve business processes (including
IT Service management ITSM) to cut spending, control costs, either in recession or recovery phase.
Chinese enterprises are now a common phenomenon is the rapid expansion, to expand the scale of funds. Shown rapid expansion is the rapid acquisition or merger, so we can see in the shares of the Sichuan Teng eat a leader in luxury Hummer off-road vehicles; China
Car Geely Group's acquisition of upstart brands Volvo spending huge sums; Beiqi part of the assets acquired by Saab; expand the scale of funds, we see the listing of various types of financing, GEM first wave of frenzy is not over, the second wave Also listed in eager.
Fresh instance of the above shows that China's integration into the international market, the pace of acquisitions is accelerating, more intense international competition, Chinese companies face. In the turbulent international market, Chinese enterprises need to maintain a stable state of mind. Known as the "Wolf Tornado" of financial experts, Professor Lang of the financial crisis of China's economic views on the environment is so complex economic and financial environment, Chinese enterprises need to do one of the most critical factor in controlling costs, developing science and business management processes.
Corporate management need to do is during the economic recession in the IT development of efficient processes, and to help their organizations prepare for economic recovery. Efficient process that requires more than just cost and risk control, but also to provide IT services to meet current and future business needs.
IT service development The 21st century, the product of economic times have a transition to a service economy, business models are from the "product-centric" to "customer-centric" direction of change. Therefore, enterprises have the service management requires awareness of the need to explain that the service management and services not be produced, but went through a process of development.
Well, since requirements with service management business sense, then the service management and IT technology, how to integrate it better? This from the company's growth and development of comprehensive assessment. Enterprises to develop and grow, and will involve the improvement of economies of scale, which would bring the challenges of service management, first of all, our customers continue to increase, more than service workers the ability to track status of each customer; Secondly, the commercial scale expanded, centralized management of enterprises to strengthen, but the process of separating the service; Finally, the company increased the geographical distribution of customers around the world, a challenge to communicate and exchange. So for business service management should have more scientific and advanced methods to plan. Level in this line of thought, for the introduction of IT service management is necessary to the concept of popular to say that information technology service management.
Service management information technology management first brought new problems, the management of the IT department to quantify the return on IT investment; enterprise business demands more and better IT service. Quantitative demand for IT investment needs of both parties, to play a greater performance. Its essence is the implementation of IT management is considered to be truly effective to optimize IT business operations. Therefore, application of IT service awareness was born.
For businesses, the implementation of IT service management, the greatest significance lies in the IT and business closer together, leaving enterprises to maximize return on IT investment. On the IT sector, the implementation of IT service management is about the daily operation and maintenance management to IT encountered all sorts of "things" done a clear comb to enable IT to become orderly and consistent operation and maintenance process, there help improve the capacity and level of IT services. In order to control costs, make science a systematic management and business processes.
IT service management that is ITSM (ITservicemanagement), based on different starting point and focus, people made different ITSM definition, one that: ITSM is a set through service level agreements (SLA) to ensure the IT service quality of the collaborative process , combines systems management,
Network Management, system development management and other management activities and change management, asset management, problem management and many other processes, theory and practice. Also one that: ITSM is a process-oriented, customer-centric approach, by integrating IT services with business organizations to improve IT service delivery and service organizations the ability and level of support. Whether there are several definitions, IT services, the main work is in accordance with the process approach, at a reasonable cost to improve IT service quality and customer satisfaction. Emphasis on "process" concept is to break the existing functions of the level of institutional boundaries, makes the service directly to customers.
IT Operation Status Enterprises need to develop efficient IT processes, the introduction of appropriate environment and to the IT service concept, then take a look at this stage, the company's IT operation and maintenance encountered some difficulties and bottlenecks.
For enterprise IT operation and maintenance engineers, in their daily work, the problems simply have a few categories, first, a higher proportion of simple repetitive problems, often encountered in internal processing of some trivial issues, and Because the division of personal skills, a number of issues have been dealt with but also to repeat treatment. Second, the busy "fire fighting" a lot of problems because there is no established treatment is complete early warning system, so problems are often treated to an imperative need to resolve only to the extent of demand for treatment, so in the past, into a vicious circle, there is always a "duplication of efforts" in effect. Thirdly, problems arise chain reaction will occur, for example, personal computers, if employees poisoning, until discovered, may have borne a considerable part of the personal computer, so if you want to solve the workload and work intensity will be increased , overtime ruled out. Fourth, the performance evaluation can not be clear, there is no quantitative criteria and it is therefore not recognized by management for individuals, work recognition and sense of achievement would be difficult to meet. Finally, because the business part and the poor convergence of IT departments, leading to business on IT departments is not enough recognition, ultimately leading to his post career planning questions.
For IT operation and maintenance engineers have been very confusing for those placed in the face of reality, as the IT operation and maintenance department managers, working always in the "passive" assignment, the nature of work can not be quantified, results are not clearly recognized , then the team how to really mobilize the enthusiasm, I am a professional writer from China Building Materials, which contains a great deal of information about eyelash extentions , eye lash extension, welcome to visit!
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