Telecommunication Billing - What's the phone company does not want you to know

Fairly well resolved with the quality and reliability problems, the business focus of service. However, many companies based phone company, to advise them the most cost-effective services and to ensure that they are paid properly. Others rely on their domestic telecommunications employees who have been trained to think about how the phone companies. It is important to understand that trying to improve their bottom line, the telephone company may be looking for ways to help you reduce your phone expenses. Is it a coincidence that 80% of billing errors for the phone company?

Federal Communications Commission in 1934, was created to regulate cross-border aspects of telecommunications. However, local phone service long distance and state matters were left to the States to regulate.

1975, in response to public outrage about soaring utility bills and the phone company scandal, the Texas Public Utilities Commission has set up to represent and defend the public interest in utility rates, operations, and services. Public Utilities Commission regulates the phone company (and other utilities) through the rates set out in the operations of municipal services, it can provide and sizes is allowed to take.

By 1984, the telecommunications monopoly, the exclusive domain, although it was the Texas PUC. The monopoly was so firmly held that the company's phone room, his buildings were not all, but the telephone company boundaries. Many companies have not even their own phones.

After AT & T's collapse in 1984, the company had a responsibility to manage their telecom inside. Businesses have to buy their own phone systems and their integration and maintenance services provided by the regional Bell operating companies, which still retained the monopoly of services. With no internal expertise the obvious answer was to hire a former phone company employees to manage the domestic telecommunications issues.

As complex as the technology has been billing for telephone services was more problematic. While these former phone company workers were, in fact, technicians, companies are increasingly (and incorrectly) used these techniques to manage not only their telecom technologies, but also telephone service, billing questions. Ironically, it is often a company's internal telecommunications experts that prevent you from receiving the best rates for the services they use.

Business phone services are two different types of billing errors: 1) the use of error based on call volume and duration, and 2) the rate of error based on the costs and fees, phone companies are allowed to charge for phone service. Companies can use the same set of errors, but due to the fact that the settlement structure is very complex, companies need professional help to detect rate errors.

Tariff rules are extremely complicated and rarely change. SBC one of the current tariff schedule is made up of more than 8000 pages, with approximately 250,000 pages of pensioners rates anymore. These rules explain the phone companies and are summarized in accounting, business services and policies to be read a second time, phone company workers, the implementation of the policy. With two levels of interpretation, is not surprising that companies pay for phone service rates are very different from the rates of language.

Tariff rules are not knowledge and skill set of telecommunications, IT and MIS personnel and individuals with expertise in telecommunications bills (usually a former phone company employees) are generally taught to think like telephone companies and telephone companies to rely on the accounting policy to address billing problems. In summary, the telecommunications staff is simply not qualified to work with and exchange rates. However, since most companies depend on their telecommunications staff to handle billing issues, some telecom managers may be reluctant to help from the outside, for fear that if large errors are found in a long time, they will get blamed.

Telecommunications Act 1996 introduced competition in the telecommunications market. Various companies popped up to provide alternative local phone service. Several of these companies and their hardware infrastructure, but the majority were simply resellers of Bell's service.

Although expected, the competitive pressure caused by the industry to operate more efficiently with fewer accounting errors, a number of factors actually caused the increase in billing errors. In fact, seven of the largest phone companies, except the mobile phone companies, consumer billing complaints rose 95% from 2002 until 2003. Many of the problems that existed before deregulation bells remained after deregulation and may even increase the budget cuts and high turnover. Most competitive local exchange carriers were only resellers of Bell's services, which are simply out of any billing errors for basic services, while adding yet another layer of bureaucracy. In addition, the release of the newer carriers were prone to internal billing errors, because they were not yet familiar with its billing system.

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