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Two Key Strategies in increasing Customer Satisfaction and thus increasing Revenue - our experience by Suresh Raj





Two Key Strategies in increasing Customer Satisfaction and thus increasing Revenue - our experience by
Article Posted: 03/18/2015
Article Views: 613
Articles Written: 2
Word Count: 273
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Two Key Strategies in increasing Customer Satisfaction and thus increasing Revenue - our experience


 
Advice,Business,Communication
At Capital A1 Cleaners, we believe Toronto Dry Cleaning prices, dry clean techniques, presentation and customer experience (CX) are vital to success. In present times, CX is more valuable than ever since there is a major social aspect to any business. So let’s look at the strategies in making sure customers develop a sense of connection to the business, become return customers and thus increase revenue. We practice this every day.

Smiling & warmth

While prices, eco friendliness and the appearance of the store are significant factors for customers in coming back, equally so is creating a sense of warm connection. This can be done without even uttering a word. Just smile and from our experience, customers smile back and “feel” welcomed. It sets the expectation that their experience will be pleasant and will foster a positive outlook then and in the future. We are all looking for warmth and pleasant day to day life, are we not? Understanding of natural human psychology is important.

Feeling of importance

After the smile, asking how they are, what’s their day been like creates a feeling of importance. It lets the person talk about anything they feel like and sometimes helps in even reducing stress. They also gain a sense that this business actually cares about them. If the customer feels valued, then chances are they will like to keep coming back! This is customer satisfaction translating into customer retention.

This has been our experience. Best Wishes!
Suresh Raj for Capital A1 Cleaners Toronto Dry Cleaning

Related Articles - small business, customer experience, customer strategy, customer satisfaction, revenue strategy, customer loyalty, customer value,

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