Interpretation services are widely used across many different industries to ensure clear and effective communication. The recent rise in social distancing has led to many businesses making use of video remote interpretation (VRI) software to replace in-person alternatives. Whilst VRI was originally considered a short-term solution during the pandemic, businesses have realized its countless benefits. It is cost-effective and simple to use, requires almost no equipment and the software can translate between almost any spoken or signed language imaginable. Indeed, many now see it as an essential communication tool and there is no doubt that these remote interpreting services are here to stay. This article will explain how different industries are using VRI and why.
There is seldom a more important time to ensure the precise conveyance of messages than in the case of a person’s health.
Doctors see huge numbers of patients per day, and with this comes the inevitable situation where the patient does not speak the same language as the individual treating and prescribing. Relying on non-verbal signals will likely result in patients being unsure of their diagnosis and treatment plan. This can have catastrophic health implications.
In these cases, video remote interpretation can come in handy. Doctors can easily access interpreters at short notice by logging into the VRI software on their computer. Patients can then communicate with their doctor via remote interpreters, thereby ensuring a clear understanding of their condition and the next steps that will be taken to treat it.
As well as being useful during one-to-one health appointments, VRI software can be used during medical conferences. Professionals can dial in to conferences virtually, with no need to attend in person and no concerns about whether they will speak the native tongue of those leading the conversations. Medical knowledge will not be limited by physical or language barriers thanks to the use of remote interpreting.
The shift to off-site learning during the pandemic saw a huge increase in the use of video remote interpretation in the education sector. This was invaluable for students who were able to continue their education in spite of distance. Teachers were also able to impart knowledge clearly and effectively through the use of online software.
Video telecommunication services offer participants the chance to join lessons, panel discussions and attend meetings, regardless of where they are in the world or what language they speak. At the click of a button, teachers can bring interpreters into their conversations without any hassle or the need for special equipment.
VRI ensures teachers are able to provide the best support possible to their students by allowing the unique ability to view facial expressions without being in the same place. A great deal of human communication is non-verbal in nature and therefore, being able to spot confusion and analyze the nuances of a person’s expressions is vital in the realm of education. Not only does this ensure a high level of accuracy, it also allows for a highly personal experience.
Trials are often delayed due to the unavailability of interpreters. Video remote interpretation avoids this by providing off-site interpreters at any time of the day, without the need for prior arrangement.
VRI has been widely used in the American legal sector for nearly 30 years, particularly in immigration hearings for non-English speakers or individuals with hearing impairments. In these cases, the software has been vital to ensuring clear communication of the proceedings. It is a much cheaper alternative to in-person interpreters. This, coupled with its ease and flexibility, makes VRI the preferred service for legal interpretation.
There is space for VRI to become even more established in the legal sphere, for example in meetings and conferences. The option to speak with an attorney without the issues of language and distance coming into play could be revolutionary for professionals and clients alike.
It is clear that video remote interpretation has huge benefits for businesses across a number of industries. Ensure you use a professional company to provide these services for your business and you can rest assured that the results will be worth it.
Ari Keneally is a consultant for Bilingual Connections, a company offering professional foreign language services, including video remote interpreting. With a mission to help people use language to enhance their career and improve their quality of life, the company provides a comprehensive service in over 70 languages for a variety of industries to meet the challenges of today’s global arena.
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