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The way we communicate with each other is changing and, over the last couple of years, there’s been a huge shift towards no-contact communication, which means the demand for video remote interpretation services (VRI) has never been greater. While virtual communication has been commonly used for larger live events, particular industries are turning to these services for smaller purposes, as well. Effective communication relies on more than just what is being said; body and facial language say so much, which is why video remote interpretation services are fast becoming a go-to option for industries such as the legal and healthcare fields. But as remote communication continues to increase in popularity, the variety of sectors that can benefit from this service will grow, too. Where VRI can be Useful Legal Interpreters are often used within the legal space, however, it can take time to arrange for in-person interpretation. VRI on the other hand can offer an immediate connection, which in some sensitive cases is essential. If a non-English speaking person requires legal services, a translator can be critical during case preparation. Education The pandemic saw a huge number of educational bodies turning to virtual platforms to carry out teaching and offer further support to students. However, as any educator will understand, keeping pupils engaged is part of the challenge of teaching. Add a language barrier to that and a lesson can quickly become difficult and dull for a child. This is where video remote interpretation services have been extremely valuable, ensuring that every child is included and educated no matter their background or language. Healthcare Empathetic communication is a huge part of healthcare, but when patient and doctor don’t speak the same language, important information can be lost and effective diagnosis hindered. It’s fairly common in such cases where language is a barrier to medical care for an interpreter to be used, however, with increasing pressures on healthcare institutions, finding an appointment and arranging for a translator to attend can be tricky. VRI is hugely important in these situations. Not only does it allow patients and doctors to connect quickly and remotely, but with the visual aspect, it allows sensitive information to be shared with empathy and ethical practice in mind. Business VRI has become so commonplace within the corporate context that it’s easy to forget it used to be a last resort. Nowadays, nearly every meeting is remote, allowing for more flexible working. However, many platforms still lack the ability to solve language and cultural barriers within the workplace. Video remote interpretation services aim to dissolve these issues at work, meaning that everyone is catered for and a more inclusive working environment can be established. As our world becomes ever more globalised, the need for video remote interpretation services is becoming essential in almost every industry. Cultural and language barriers are now common in all kinds of fields, which is why finding a reputable and experienced VRI company is key to ensuring that clear and inclusive communication is achieved. Author Plate Ari Keneally is a consultant for Bilingual Connections, a company offering professional foreign language services, including video remote interpretation services. With a mission to help people use language to enhance their career and improve their quality of life, the company provides a comprehensive service in over 70 languages for a variety of industries to meet the challenges of today’s global arena.
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