Video remote interpreters enhance the traditional telephone experience by adding a visual element that supports and strengthens the service. Increasingly used in industries such as social work, education and the legal profession, video remote interpretation services offer the ability for both parties to see the interpreter, pick up on visual cues and body language, and be confident that everyone is understood clearly. But this is barely scratching the surface of the many advantages of these services - let’s take a look at what they can offer to you and your clients.
It’s an Affordable Solution
We all know that language barriers can be expensive to overcome. Onsite translation often involves a minimum two-hour charge, other expenses that must be paid, and you’re limited by who is available in your geographical area. Video remote interpretation services provide access to interpreters from across the world almost instantly, and you’re only charged for the length of the call. In the past, choosing a budget-friendly option often meant missing out on the visual experience and the communication benefits this confers, but now your clients no longer have to sacrifice quality for price. Furthermore, with the proliferation of communications technology, there are no longer large costs involved with video and audio equipment, making this kind of service even more cost-effective.
It Provides Effective Communication
In many industries, understanding and being understood is vital to a high-quality service. Whether it’s healthcare or legal services, education or government work, translation without being able to read face-to-face cues means that miscommunication is much more likely. Vital information can be lost in translation without being able to pick up on body language or build a personal connection, and every client deserves to feel as though they are able to communicate effectively. Connection times are quick and the conversation occurs in real time, meaning it offers the most effective method of communication.
It Supports social distancing
In a pre-pandemic world, the majority of the population didn’t really have to worry about social distancing, but now this concern is ubiquitous. Video remote interpretation services offer a neat solution to your in-person meetings, reducing the need for many people to be in a room together at once whilst maintaining the advantages of face-to-face communication. For those working with the vulnerable, or with clients who may have health concerns, this can be particularly beneficial to both sides.
In order to fully enjoy the benefits of video remote interpretation services, you should be sure to use an experienced and reputable company to take care of your business and the needs of your clients. The best possible results will be achieved where interpreters are confident and approachable, to put your service users at ease and ensure that the experience works for everyone. Where the right company is selected to support you, the possibilities of this kind of communication are endless, and can provide a boost to your service quality whilst still maintaining a careful eye on your budget.
Ari Keneally is a consultant for Bilingual Connections, a company offering professional foreign language services, including video remote interpretation services. With a mission to help people use language to enhance their career and improve their quality of life, the company provides a comprehensive service in over 70 languages for a variety of industries to meet the challenges of today’s global arena.
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