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WINNIPEG, MANITOBA, CANADA - When patients go to their physical therapy assessment and follow-up appointments, it is understood that they want the best treatment a physical therapist has to offer. In a patient's mind, the treatment experience involves more than the exercises performed in front of a physical therapist and the exercise prescription process; it's about the rapport their treatment provider builds with them before, during and after their appointment. "The areas where physical therapists tend to have a difficult time juggling or don't like doing frequently are some of the most important parts of growing their practice," says Dr. Jay Winburn, president of Prognition Corp., the makers of Mavenlive physical therapy documentation software. "The little things, such as remembering personal details about patients, sending correspondence letters and checking in with referring doctors or the patients are the things that stand out to others." In this first installment of a two-part series, Mavenlive spokesmen are sharing with physical therapists the ways in which Mavenlive exercise software can help them build rapport with patients and increase the likelihood that those patients will go on to tell their friends and family members about their treatment experience. In part two of this article, the ability for Mavenlive's rehab exercise software to do the same thing for physical therapists' relationships with referring doctors will be covered. Mavenlive can be compared to Salesforce- a popular customer relationship management tool for salespeople- for patients. Just as salespeople use these tools to set reminders and track every interaction when calling their clients, Mavenlive can help therapists keep track of information on their patients. Why do these tools exist? It's all about information management. By using software to track patients' progress- every interaction the physiotherapist has with each patient, the treatment prescribed, the progress being made- helps with patient interaction on a much deeper level. "This software makes it possible for you to take notes on anything that goes on during your appointment, as well as any personal notes you deem necessary," says Chris Metcalfe, Mavenlive's vice president of technical development. "It really comes down to relationships. You can make a note of it when your patient tells you her son is going off to college and ask her how her son is doing at the next appointment." Remembering the little things about each patient allows the physiotherapist to start each visit on a more personal level. "It's amazing what mentioning something personal that you remember about a patient can do to their trust level for you," Matcalfe says. The software also enables therapists to easily draft correspondence to their patients and set reminders to make follow-up phone calls. All of these things help them build relationships with their patients. Patients who feel as though they have a connection with their treatment provider are far more likely to refer their friends and family members. "I have a hunch that this is something every practitioner wishes he or she did more of and did better," Winburn says. "But doing so is one of the easiest things to shortcut because it takes so much time and it gets so difficult to do when you have a heavy caseload. Our tools make these tasks much more convenient and easy to do." Patients want to feel like they're receiving custom care and treatment that is customized specifically to their condition and needs. Mavenlive helps achieve that goal, he says. Learn More
To learn more about the benefits of Mavenlive online software for use when performing physical therapy audits, or to schedule a free trial, call 866- 996-2836 or visit the company's website: www.mavenlive.com. About Mavenlive and Prognition Corp.
Mavenlive was created in March 2009 by Prognition Corp., a software company headquartered in Canada's National Research Council's Biomedical Commercialization Centre in Winnipeg, Manitoba. © 2011 Master Google who offers SEO keyword analysis and Maven live. Authorization to post is granted, with the stipulation that Master Google is credited as sole source. Linking to other sites from this meta tag press release is strictly prohibited, with the exception of herein imbedded links. -end-
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Physical therapy assessment, exercise software, exercise prescription, physical therapy documentation software, rehab exercise software, physical,
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