Amazines Free Article Archive
www.amazines.com - Sunday, December 08, 2019
Read about the most recent changes and happenings at Amazines.com
Log into your account or register as a new author. Start submitting your articles right now!
Search our database for articles.
Subscribe to receive articles emailed straight to your email account. You may choose multiple categories.
View our newest articles submitted by our authors.
View our most top rated articles rated by our visitors.
* Please note that this is NOT the ARTICLE manager
Add a new EZINE, or manage your EZINE submission.
Add fresh, free web content to your site such as newest articles, web tools, and quotes with a single piece of code!
Home What's New? Submit/Manage Articles Latest Posts Top Rated Article Search
Google
Subscriptions Manage Ezines
CATEGORIES
 Article Archive
 Advertising (133321)
 Advice (160961)
 Affiliate Programs (34735)
 Art and Culture (73689)
 Automotive (145679)
 Blogs (75057)
 Boating (9840)
 Books (17218)
 Buddhism (4125)
 Business (1328591)
 Business News (426310)
 Business Opportunities (366264)
 Camping (10962)
 Career (72734)
 Christianity (15844)
 Collecting (11637)
 Communication (115054)
 Computers (241957)
 Construction (38997)
 Consumer (49681)
 Cooking (17061)
 Copywriting (6567)
 Crafts (18204)
 Cuisine (7538)
 Current Affairs (20388)
 Dating (45780)
 EBooks (19687)
 E-Commerce (48204)
 Education (185249)
 Electronics (83498)
 Email (6392)
 Entertainment (159832)
 Environment (28937)
 Ezine (3039)
 Ezine Publishing (5446)
 Ezine Sites (1550)
 Family & Parenting (110900)
 Fashion & Cosmetics (196390)
 Female Entrepreneurs (11842)
 Feng Shui (130)
 Finance & Investment (310272)
 Fitness (106134)
 Food & Beverages (62868)
 Free Web Resources (7938)
 Gambling (30225)
 Gardening (25108)
 Government (10513)
 Health (629549)
 Hinduism (2205)
 Hobbies (44043)
 Home Business (91557)
 Home Improvement (251358)
 Home Repair (46134)
 Humor (4823)
 Import - Export (5453)
 Insurance (45130)
 Interior Design (29550)
 International Property (3485)
 Internet (190989)
 Internet Marketing (146336)
 Investment (22824)
 Islam (1167)
 Judaism (1356)
 Law (80487)
 Link Popularity (4591)
 Manufacturing (20842)
 Marketing (98775)
 MLM (14136)
 Motivation (18213)
 Music (27005)
 New to the Internet (9479)
 Non-Profit Organizations (4048)
 Online Shopping (129617)
 Organizing (7803)
 Party Ideas (11856)
 Pets (38079)
 Poetry (2234)
 Press Release (12674)
 Public Speaking (5618)
 Publishing (7523)
 Quotes (2407)
 Real Estate (126625)
 Recreation & Leisure (95278)
 Relationships (87563)
 Research (16158)
 Sales (80322)
 Science & Technology (110221)
 Search Engines (23453)
 Self Improvement (153102)
 Seniors (6232)
 Sexuality (35942)
 Small Business (49285)
 Software (82995)
 Spiritual (23465)
 Sports (116081)
 Tax (7658)
 Telecommuting (34067)
 Travel & Tourism (307414)
 UK Property Investment (3121)
 Video Games (13428)
 Web Traffic (11727)
 Website Design (56828)
 Website Promotion (36569)
 World News (1000+)
 Writing (35770)
Author Spotlight
CACEY TAYLOR

Im just a man who likes to be happy and see others happy. Im into home business, sports, family, and...more
SHOVON JOARDER

Shovon Joarder has been working as Freelance Marketing Project Manager for over four years. He also ...more
OLEG KOBETS

Oleg has been providing SEO, Copywriting and Content Management services for 10+ years. For the last...more
ALFRED MEARS

Former English Teacher; Musician (20+ years); Freelance Writer ...more
ADRIAN JOELE

I have been involved in nutrition and weight management for over 12 years and I like to share my kn...more


5 Rules to Great Customer Service by Suzanne Beck





5 Rules to Great Customer Service by
Article Posted: 05/08/2014
Article Views: 298
Articles Written: 28
Word Count: 737
Article Votes: 0
AddThis Social Bookmark Button

5 Rules to Great Customer Service


 
Sales
Good Retail Customer Service When you apply for a position in retail, inevitably the question of how you can provide good customer service will arise. The interviewer will to know what you think good customer service is, so be prepared with some answers. Good customer service ?s th? lifeblood ?f ?n? business. Y?u ??n offer promotions ?nd slash prices t? bring ?n ?s m?n? n?w customers ?s ??u w?nt, but unl?ss ??u ??n g?t s?m? ?f th?s? customers t? ??m? b??k, ??ur business w?n't b? profitable f?r long. Great customer service ?s ?ll ?b?ut bringing customers b??k. ?nd ?b?ut sending th?m ?w?? happy - happy ?n?ugh t? pass positive feedback ?b?ut ??ur business ?l?ng t? ?th?rs, wh? m?? th?n tr? th? product ?r service ??u offer f?r th?ms?lv?s ?nd ?n return b???m? repeat customers. If you're ? good salesperson, ??u ??n sell ?n?th?ng t? ?n??n? ?n??. ?ut ?t will b? ??ur approach t? customer service th?t determines wh?th?r ?r n?t you’ll ?v?r b? ?bl? t? sell th?t person ?n?th?ng ?ls?. ?h? essence ?f good customer service ?s forming ? relationship w?th customers – ? relationship the individual customer feels th?t h? w?uld l?k? t? pursue. How d? ??u g? ?b?ut forming su?h ? relationship? ?? remembering th? ?n? true secret ?f good customer service ?nd acting ????rd?ngl?; "Y?u will b? judged b? wh?t ??u d?, n?t wh?t ??u say." 5 Rules of Good Customer Service I kn?w th?s verges ?n th? kind ?f statement that's ?ft?n s??n, but providing good customer service ?? ? simple thing. ?f ??u trul? w?nt t? h?v? good customer service, ?ll ??u h?v? t? d? ?s ensure th?t ??ur business consistently d??s th?s? things: 1) Greet the Customer Ignoring the customer as they enter a store or premises is one of the biggest no-no's of great customer service. Simple eye contact with a smile or greeting will suffice, inviting the customer to peruse and let them know it's a friendly place. After they've entered and are comfortable within the store, usually within 60 seconds, approach and create a conversation, whereby they then feel comfortable enough to ask for help in their choice or at least let you know how you may help. 2) Listen t? ??ur customer Is th?r? ?n?th?ng m?r? exasperating th?n telling s?m??n? wh?t ??u w?nt ?r wh?t ??ur problem ?s ?nd th?n discovering th?t th?t person h?sn't b??n paying attention ?nd n??ds t? h?v? ?t explained ?g??n or offers a totally inappropriate product? If they would like to purchase something, don't offer them a color they don't like, or a size that won't fit, l?t ??ur customer talk ?nd sh?w h?m/her th?t ??u ?r? listening b? making th? appropriate responses, su?h ?s suggesting h?w t? solve th? problem. 3) D?n't m?k? promises unl?ss ??u will k??? them Don't plan t? k??? th?m, make every effort to keep your promise. Reliability ?s ?n? ?f th? k??s t? ?n? good relationship, ?nd good customer service ?s n? exception. ?f ??u s??, “Y?ur n?w bedroom furniture will b? delivered ?n Tuesday”, m?k? sur? ?t ?s delivered ?n Tuesday. ?th?rw?s?, d?n't s?? ?t. If an issue arises, contact the customer to explain, most people are understanding when informed. ?h? s?m? rule applies t? client appointments, deadlines, ?t?.. ?h?nk b?f?r? ??u g?v? ?n? promise's - b???us? n?th?ng annoys customers m?r? th?n when it's broken. 4)Deal w?th complaints No ?n? likes hearing complaints, ?nd m?n? ?f us h?v? developed ? reflex shrug, s???ng, "Y?u ??n't ?l??s? ?ll th? people ?ll th? time". ???b? n?t, but ?f ??u g?v? th? complaint ??ur attention, ??u m?? b? ?bl? t? ?l??s? th?s ?n? person th?s ?n? time - ?nd position ??ur business t? reap th? benefits ?f good customer service. Put yourself in their shoes and ask how you would like the problem resolved. 5) B? helpful, courteous, ?nd knowledgeable Talk t? your staff ?b?ut good customer service ?nd wh?t ?t ?s (?nd ?sn't) regularly. Ask what they expect when they're the customer, and who has made an impression upon them. ??st importantly, g?v? ?v?r? member ?f ??ur staff ?n?ugh ?nf?rm?t??n ?nd power t? m?k? th?s? small customer pleasing decisions, s? h? n?v?r h?s t? s??, "? d?n't kn?w, but so-and-so will b? b??k at..." If you can't answer the question, find a fellow staff member who can. Suzanne Beck solo travel and re-entering the workforce men's fashion style tips online shopping for men


Related Articles - customer, service, retail,

Email this Article to a Friend!

Receive Articles like this one direct to your email box!
Subscribe for free today!

 Rate This Article  
Completely useless, should be removed from directory.
Minimal useful information.
Decent and informative.
Great article, very informative and helpful.
A 'Must Read'.

 

Do you Agree or Disagree? Have a Comment? POST IT!

 Reader Opinions 
Submit your comments and they will be posted here.
Make this comment or to the Author only:
Name:
Email:
*Your email will NOT be posted. This is for administrative purposes only.
Comments: *Your Comments WILL be posted to the AUTHOR ONLY if you select PRIVATE and to this PUBLIC PAGE if you select PUBLIC, so write accordingly.
 
Please enter the code in the image:



 Author Login 
LOGIN
Register for Author Account

 

Advertiser Login

 

ADVERTISE HERE NOW!
   Limited Time $60 Offer!
   90  Days-1.5 Million Views  

 

Great Paranormal Romance


GENE MYERS

Author of four books and two screenplays; frequent magazine contributor. I have four other books "in...more
STEPHEN BYE

Steve Bye is currently a fiction writer, who published his first novel, ‘Looking Forward Through The...more
STEVERT MCKENZIE

Stevert Mckenzie, Travel Enthusiast. ...more
TIM FAY

I am not a writer nor am I trying to become a writer. I am an average person with average intelligen...more
LAURA JEEVES

At LeadGenerators, we specialise in content-led Online Marketing Strategies for our clients in the t...more
MICHAEL BRESCIANI

Rev Bresciani is the author of two Christian books. One book is an important and concisely written b...more
SUSAN FRIESEN

Susan Friesen, founder of the award-winning web development and digital marketing firm eVision Media...more
KIRAN KAUR

Kiranpreet (Kiran) Kaur, D.D.S., who received her Doctor of Dental Surgery degree from the prestigio...more
STEVE BURGESS

Steve Burgess is a freelance technology writer, a practicing computer forensics specialist as the pr...more
JOANNA MORGAN

Joanna Morgan has a huge passion for making money online from home and enjoys traveling around the w...more

HomeLinksAbout UsContact UsTerms of UsePrivacy PolicyFAQResources
Copyright © 2019, All rights reserved.
Some pages may contain portions of text relating to certain topics obtained from wikipedia.org under the GNU FDL license