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One of the biggest challenges facing those opening a dollar store is associated with developing a work environment that appeals to prospective employees and keeps those already employed satisfied, challenged and motivated. After all, the happier and more engaged your employees become the greater the contributions they are likely to make toward the success of your dollar store business. Read on for 4 powerful steps you can take to create a great work environment for your employees. Step #1) Make it easy for employees to succeed. This starts by providing the equipment and tools to enable employees to compete successfully their assignments. However, it goes so much farther. Before opening a dollar-store, invest the time to document every aspect of the job. Start with general information about the company and employee expectations. These are what every employee needs when they first begin work. Then move forward and document the specifics of the job for every job in your dollar store business. Include expectations as well as tasks to be performed. Make this information readily available to all employees at all times. Step #2) Make employee growth and development a part of your company philosophy. Don’t ask any of your employees to perform even one task without knowing they have the skills and competencies to succeed. Provide refresher training to new hires with prior experience. Likely, you will have slightly different equipment, tools, procedures or expectations regarding how every task is completed. Establish training plans for every employee to keep them growing. This is truly an investment in your dollar store business. After all, the more your employees know, the more they can contribute to your success. Step #3) Provide feedback regarding employee job performance. Start by accepting this statement; your employees want to do the right things the right way. So start by focusing on providing positive feedback about all those things they are doing right. Positive feedback must be timely and genuine. There are, on the other hand, situation that require performance feedback. Keep feedback about errors and problems objective, and focused on resolving the performance issues to avoid repetitions of these in the future. Include training or coaching if required. Step #4) Turn mistakes into learning experiences for your employees. It is just a fact of life; we all make mistakes at one time or another. While the goal is to have zero on the job errors, they may occur. Start by understanding if there are contributing factors such as equipment, tools or training that are lacking. If so, fix them immediately. Consider adding some type of training aid for new employees. Maybe it is as simple as going too fast. When opening a dollar store make it your practice to set your employees up for success. Then turn mistakes into learning experiences. To your dollar store business success! Find out how you can open your own dollar store business.
Bob Hamilton is an entrepreneur, author, writer, business consultant and trainer.
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