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If you are not aware of it yet, success with dollar stores is all about customer service. While many feel they are only running a dollar store so their customers are not all that important, they soon learn just what poor customer service can do to a business. They learn that shoppers have definite expectations regarding how they want to be treated. When your business exceeds those expectations good things can happen for you and your business. The good result for you is that you are one step closer to success with dollar stores. In this article I provide 4 tips about outstanding customers for those who own and operate a dollar store. Most are extremely easy to implement. Together they help your store stand out as a role model of excellence in customer service. 1. Make time to speak to shoppers Sure you are very busy. In fact running a dollar store means you likely have almost no time to be standing around. Yet the one or two minutes you take to say 'hello' will come back to your business many time over. Make it a habit to acknowledge everyone when you are on the sales floor. If a shopper wants to chat for a moment or two, give them your time and attention. 2. Thank visitors for coming to your store It does not matter whether shoppers make a purchase or not. Give everyone the courtesy of a quick 'thank you for coming in' accompanied by a smile. Over time more and more of the non-buyers will come back and make purchases. Of course those who make a purchase will appreciate your acknowledgement and thanks as well. 3. Thank customers for making their purchases 'Thank-you' must accompany each and every purchase. There are no exceptions to this rule. Shoppers have choices about where they take their business. They chose your store. The least you can do is to say a simple 'Thank you' for making that decision. 4. Train every employee to provide customer service Make your store the place where good old fashioned customer service can be found each and every visit. By taking the time to train every employee, then establishing expectations and rewarding great performance for outstanding customer service you will soon see every employee adding a little to the overall great customer service environment you are establishing in your store. To your success when running a dollar store! Are you interested in starting a dollar store? Visit http://www.openingadollarstore.com for more information.
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