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Choosing a perishable shipping company that offers excellent customer service is essential to ensuring you have a successful experience. Customer service is an often overlooked, yet incredibly important when shipping perishable cargo. Poor customer service can absolutely cause problems with your perishable shipment. But how can you make sure the perishable shipping company you choose offers customer service that exceeds your standards? Here are some tips to help you out. • Make certain the perishable shipping company is easy to contact. What good is a customer service team if you’re not able to get in touch with them? The best perishable shipping companies make it easy for you to get assistance fast. Look for a company that offers ways for you to contact them both by phone or email. This way, you can rest easy knowing you’ll have someone there to help you when you have a question or a problem. • Put their customer service reps to the test. The last thing you need to happen is to choose a perishable shipping company only to later find out their customer service isn’t up to par. It’s best to test this out before you hire the shipping company. When you’re first looking for a perishable shipping provider, you should contact them to see what kind of customer service experience they provide. Are they helpful? Friendly? Knowledgeable? These are all qualities you need in a perishable shipping company. • Do they offer package tracking? With perishable shipping, you have to coordinate pickup of your shipment to ensure it reaches its end destination as quickly as possible. The faster your shipment is picked up, the less likely it is to spoil. That’s where package tracking can help. The best perishable shipping companies will give you a tracking number for your perishable shipment. Just enter it on their website, and you can see exactly where your shipment is 24 hours a day/7 days a week. • Find a perishable shipping company that offers assistance completing documentation. You’re required to complete shipping documentation for your perishable shipment before your shipment can be processed and sent out. The exact documentation can depend upon where you’re shipping the perishables to and how much your shipment is valued at. Make sure you choose a perishable shipping company that will guide you and ensure you complete all documentation accurately. • Climate controlled handling and storage is a must. As an additional customer service feature, the top shipping companies provide climate controlled handling and storage for perishable shipments. When shipping perishables it is important to store the goods in climate controlled families to preserve the cool-chain integrity of perishables during transportation. Make sure your perishable shipping company offers this important feature. Before you send off your next perishable shipment, take the time to ensure you’ve chosen a perishable shipping company with helpful customer service you can count on. Amerijet International, Inc. offers the most cost-effective and reliable air freight shipping and air freight service for general cargo.
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