|
Recently, Ms. Shen, who lives in the urban area of LCD home TV Paul will be a problem just over the face of high maintenance costs, and maintenance personnel coordinated Shen Miss more than two months still could not solve the problem, desperation, only to the 12 315 complaints. Consumer: "excessive security" LCD repeatedly fail According to Miss Shen, January 1, 2007, she was a pedestrian street in the city of Singapore to 10,750 yuan price stores, bought a 40-inch Samsung LCD TV, as husband and wife are working people, TV In addition to spare time to see if things have become the basic furnishings. By the end of April this year, the TV screen suddenly flashing, flashing a month later the problem had become worse, two-thirds of the entire screen after boot in flash, Miss Yu Shichen quickly contacted the Ningde Samsung after-sales service points. Maintenance personnel the following day the television back home inspection maintenance department, the phone told Ms. Shen is a TV board is damaged, due to TV warranty has expired, together with maintenance, Fitting Payments, require a total of more than 800 yuan, the Miss Shen once the necessary consent for a new motherboard manufacturers. Delivered and installed a new motherboard, re-call maintenance staff informed Ms. Shen LCD television has corrupted, all maintenance up to more than 1800 yuan. Shen Miss that, while TV has exceeded the warranty period, but the actual use of time not one year, refused to pay the sum of maintenance costs. Maintenance point: Paul to pay maintenance of electrical appliances have passed Understand the situation, the reporter contacted Samsung Electric Ningde maintenance points, according to customer service personnel, early in May this year, Miss Shen received phone repair, maintenance personnel to immediately detect the fault television, because television screen beating, so to judge is television main board damage. Customer service said the board could not determine if damage to the remaining parts for damage, such as wearing only detected after the new motherboard. After more than a month, maintenance point before sending a new motherboard manufacturers, immediately install the test, this time only to find LCD TVs have also been damaged need to be replaced, as LCD prices as high as 7,000 yuan, so customer service and factory consultation , told Ms. Shen to pay at least 15% of the parts costs (1200 dollars). The customer service also said that under the "three guarantees" requirement, even more than the warranty period is also calculated that one day Paul, so Miss Shen LCD TV Have to pay maintenance. Business: attention to detail to ask for records maintenance organizations That "over security" appliances in the maintenance of consumers, how activist it? Trade and Industry Bureau the city's Consumer Advisory Council, according to the relevant person in charge of consumer appliances in the event of damage through insurance, the most should pay attention to the maintenance organization is demanding detailed maintenance records, repair records and maintenance staff need to sign and maintenance organizations sealed to prevent maintenance personnel during the operation because of maintenance failure or other causes secondary damage, the maintenance fees in disputes. In this case, the Miss Shen Although LCD TV over warranty period, under the "three guarantees" laws, Ms. Shen pay only repair, but maintenance costs can be reduced and manufacturers adequate consultation. The official also said that in recent years, over security appliance repair the growing number of complaints, in the final analysis is the application of the "three guarantees" regulations have "outdated." He said that currently China's application of the "three guarantees" legislation enacted in 1996, has not suited to today's situation, so in order to fundamentally solve the problem through security appliance rights protection, and only then through the development of new legislation to extend the electrical warranty period. Leung's The e-commerce company in China offers quality products such as Work Bench , Tool Chest Manufacturer, and more. For more , please visit Tool Cart today!
Related Articles -
Work Bench, Tool Chest Manufacturer,
|
