Into 2009, many Amoi Mobile Users suddenly found, the phone screen does not match the date and the week is always the problem involves Amoi N6, E65 and other variety of mobile phones. Amoi customer service response in Beijing, said the system software error caused the problem, Amoi has issued notice to the customer, the user can place the phone system to the maintenance of a free upgrade to solve this problem.
Phone date and week display dislocation
"2 1 obviously a Sunday, but the phone shows is Wednesday, how I have adjusted well. Spring Amoi companies these days to call has not connected." Zhao said , before and after the Dragon Boat Festival last year, he bought a medium and large electrical model N6 Amoi mobile phones, more than six months has been normal use. But entering 2009, the phone began to date and week display problems.
Encountered similar problems Chiu Amoi mobile phone users more than one Ma consumer complaint network in the 315 complaints, said she's E65 phone is worse than regular weeks to the day, such as January 4 is Sunday, the phone display for Saturday. Meanwhile, 603 and N5 Amoi phone users is also reflected, said his phone appeared in the same issue.
Phone free software upgrade problem Reporters as consumers who contacted more than Amoi mobile phones in Beijing customer service department, described the phone to customer service problems, get back is not the same. Customer Service Department is located in Haidian District, officials said, the user can hold the issue in Chujiu phone after the repair points to upgrade, if under warranty, free upgrade, if more than the warranty period, according to the cost of conventional pay 50 yuan. Is located in Chaoyang, Xicheng, and customer service department said that experience this problem Amoi mobile phone users, whether or not more than the warranty period, can get free upgrade service points. Expressed in various customer service points, and therefore asked the returned phone demand is not accepted.
Have customer service staff said the cause of the problem created Department of software errors, Amoi has recently issued to inform the local service sector, said that display dates problem Amoi mobile phones, customer service be a free upgrade, you may have not yet received notification of individual service points.
Lawyers think that businessmen do not return
Amoi mobile phone users a date a week questioned the discrepancies could not return. Beijing's consumer association for this call, duty officer said, according to the "three guarantees" the relevant provisions of the purchase of goods or service 7 days to return policy of 15 days can only be a replacement or repair, over 15 days warranty only enjoy free warranty period, Amoi's no question the practice.
Cai Xia Xiang Fu Law Firm also believes that mobile phones such problems arise is not its main function or the nature of technology's shortcomings, but there are loopholes in software systems, consumer demand is difficult to propose replacing support. However, both in legal and business ethics perspective, manufacturers or businesses should provide free upgrades to services, whether or not more than the warranty period. I am an expert from China Chemicals Products, usually analyzes all kind of industries situation, such as lily bowls , ceramic trivets.
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