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If you’re starting a business based from home you already understand that it will be a hard road ahead. Each day presents new struggles and problems to keep your business fresh and profitable. One of the many hassles of home-businesses is the lacking work staff. If you’re running this company from the home, you usually can’t afford or manage a full-time staff. Most home-business owners prefer to manage the organization itself and if it grows in time, then a serious staff can be considered. However, this lack of staff brings several new problems of its own to the table. It leaves the load of many tasks now on you, the business owner. How you choose to handle these issues can make or break any new home based business. Understaffing causes major problems Let us solve them The most frequent issue that will pop-up when understaffed is the flood of phone calls. Your business might become busy and receive calls at a rate faster than you can handle. You may not always be able to make it to the phone or the caller is in a different time-zone; calling while you are still in the bed. Not answering these calls and putting the customer through to voicemail is never a good sign on the customer’s behalf. It can cause them to seek business elsewhere and in the end, lose you money. The customers simply want to be greeted by a living, breathing individual who can handle their questions or problems with concern. This is something they can’t get from an automated service or voice-answering machine. Solving this problem can mean the difference between losing and keeping a successful business. Communication keeps your business alive Communication is a vital procedure of any growing business. It can create a reliance and comfort in your brand and bring in additional revenue through fostering relationships with new customers. It is absolutely important that your customer reaches a live person when they call. They often won’t leave a message if they reach a voicemail and will consider your business unreliable. In the end, this all results in you losing business and money. Calls can come through to your business for a multitude of reasons. A machine is never the answer A customer may be dissatisfied with a certain product or answering service they received and need to discuss it with a professional. While these are calls you’ll always hate receiving, it’s still better that they speak with someone rather than reaching a machine. If they reach a live person they can discuss the problem and possibly reach a solution that continues their service. On the other hand; if they just reach a machine and are unable to solve the problem they are likely to discontinue using your products. Customers may need to sign-up for your services or end an existing contract. Both are important procedures and should be handled in person. The possibilities are calling are endless and you won’t always be able to take each of these calls. Trusting in a quality answering service can save you valuable customers and money alike. If you don’t already have a quality answering service, you’re missing out. Take this time now to view this amazing answering service and see what you could change for your business.
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