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Like all business, some people are inherently big sale, and some are only suitable salesman ever, why such a big gap, due to some character, but a large part can be changed according to the environment. Business is a science, no book can guarantee that after reading the list will be able to sign big. Especially mechanical and electrical hardware of this industry, many of which are first people in the business, so the circle can do even better. Hardware mechanical and electrical products good services to the relevant primary business and, with hardware in recent years the rapid development of mechanical and electrical industry, we find the "good" has not just mean warm and thoughtful, it becomes more operational, band to greater efficiency, and attract more repeat business, a hardware store in the increasingly important business strategy part. Hardware & Electrical operating in this industry is a pure service industry, and customers are from all walks of life, than other industries should also be more complicated. In practical operation, is the case is not entirely the same. Case of a shop came across a difficult problem, store B may never have occurred, the same thing a store and shop with a solution B will not be the same. Since it is a service industry, providing the best service is necessary to Zenmeyangzuo will allow customers to fully enjoy your services? The following points for your reference. Remember that all customer names, preferences, so that customers feel they own VIP status. A power company's general manager from time to time to the remote mountain to inspect the plant, each knew a man, he spared the man's appearance features written in Notepad, the future of a meeting that he can immediately call out the name of the man. Electrical and operating in the same hardware, the customer's name if you can, keep in mind features, combined with his special preferences or special taboo understand, let customers feel that he is taken seriously, and customer service you will be sure . Recognition of his past commitments, and not for the Yuan Huang continued to lie. Believe it is generally one of the most hated things that would be cheating, if you have promised our customers something, and afterwards they can not do, or temporary situation occurs can not be achieved, or Order appear irreparable mistake, in this point the Active customers the best reasons to seek a reasonable solution. Do not wait for him to do when you send a punitive expedition unnecessary to explain, when your customers view your services will be greatly reduced or even lost this customer. Control of human nature, familiar with the customer's psychology and his ideas. In fact, there have been human weakness, patients all have a little psychological speculation, while engaged in mechanical and electrical hardware business of this line, it is easy to find customers to buy food when asked to send an onion or a piece of ginger the same psychological, mechanical and electrical products to buy some hardware want to attach anything. In fact, if we can understand this mentality, when the customer bought comes with a little metal screws, a buyer at the checkout when sending signed document, the shop is not a burden, but will leave a deep impression on the other side, on the future operations will very helpful. The sale must first consider each other's ideas, for the customer. Engaged in the hardware business of mechanical and electrical products first and foremost it meet customer needs, as far as possible from the customer's point of view to think about, especially price sensitive. Operations personnel should set arguments, do not let themselves fall into the trap of overcharging, as far as possible affirmative answer to customer satisfaction, stressing the added value and product feature, so customers feel value for money. Of course, the price you must first convince themselves, may be you have to convince others, that is, will allow customers to identify with the price. Concerned about other interests, keep in mind a win-win theory. Negotiations should concentrate, for the customer cares most about the problem, do not let a big problem as far as possible ulterior motives steadily derived from the small trouble, attentive caller. Before the meeting can be the first to find out a few conditions, to understand the other side is better or who? His demand for products, and to what level? Degree on how to discuss the communication like? His products have no special preferences or special taboo? All these are in talks to raise for discussion. Understanding of customer requirements the more able to provide a caring service, it also allow your customers think you are on his side, always for his sake, then your orders will flow. In the talks, the first to recognize the other's argument, and then tactfully indicate their position. As the saying goes: "customer is always right." Business negotiations with customers, if there were not agreed, it should be possible to listen to each other's needs, in-depth questions asked, to let you quickly understand the customers concern, so it is easy to form a transcript exchange, in a timely manner orders. Do not dogmatic, blindly and customer bickering, the surface, you may win, but to the customer left a bad impression. We are high quality suppliers, our products such as DC Gear Motor , DC Electric Motor Manufacturer for oversee buyer. To know more, please visits DC Electric Motor.
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