Services are performed non-combat appliance enterprises in operation due to return - air conditione

Enterprise: the first call to respond to events Beijing Municipal Industry and Commerce, Beijing Consumer Association recently co-sponsored activities without due return, promote the large-scale shopping malls, supermarkets set up Xianxingpeifu Fund, the establishment of consumer dispute disposal system.

The name suggests, no return is due to the unconditional return of goods, barrier-free return. Present, including household appliances, clothing, including some of the products, major retail enterprises in Beijing are committed to the basic 7 days to Return, but still Returns additional conditions and more complicated procedures such problems. President Jin Yuhua that modern mall, shopping mall joint venture model widely used, are generally reluctant to return policy. Because of the title is not for the shopping centers of all, customers often require brands Returns layers of approval, some big hard back easy to buy brands, in addition, sales staff directly linked to income and sales, are often reluctant to accept returns, which have resulted in consumers actually return the difficult realities.

This, Beijing Municipal Bureau of Consumer Protection Commerce and Industry Director Caozhong Sheng said: "The next step will be to implement the city's commercial enterprises returned no result, they do not affect the secondary sales, in two months, businesses should be allowed to returned cargo. "

For this initiative, household appliances enterprises the fastest response, Beijing, quick and Electronics Association, Consumer Association of Beijing launched the "2008 our consumption and responsibility" theme event, the first response was no call for return, Haier,

Changhong , Gree, TCL And 11 well-known home appliance business pledge launched to consumers during the Olympic Games due to return service no.

Beijing Dengchang Hao, vice president of Electrical and Electronic Association, told reporters that the joint launch of the home appliances business services free for returns is: the consumer shopping within 24 hours who have not opened the package, or having to open packaging, but Products not used, nondestructive, package

Fitting Complete, does not affect the secondary sales of products can be returned unconditionally. The object is not due to return in addition to

Small appliances Beyond all products. Beijing Consumer Association Secretary-General Zhang said in an interview, household appliance market, competition in the services of other consumer goods have been walking in front of the 11 well-known enterprises due to return the first response to non-activity, conscious commitment to the enterprise the performance of social responsibility, not only demonstrates the enterprises to participate in the Olympic Games, Olympic service awareness, but also reflects the appliance company's competitive consumer-oriented service concept.

Reporter found that in the interview, in fact, not due to return in the home appliance industry is not new. Although the national "three guarantees" from the provisions of products sold within 7 days from the date of the performance failure occurs, consumers can choose to return, replacement or repair, but like the States United States

Suning Appliance retail giant out of competition, such as the need to launch an unconditional return often irregular activities, "three guarantees" of the return provisions of satisfied customers upgraded to 7 days can be returned for any country the U.S. has been pursuing the sincere commitment to long security services is 9 days, consumers are not satisfied can return unconditionally.

Consumer: Just take good care of the responsibility Appliances business services launched without due return, of course, the greatest benefit of consumers. However, consumers buy products, really do not have to bear any responsibility?

This, Deng Changhao that, in general, consumers do not bear any responsibility, but not due to return under the provisions, consumers should take good care of the purchased products to fulfill the responsibility, as far as possible without affecting the product secondary sales. In particular, he pointed out that consumers in the process of demolition is not careful packaging products caused slight damage to box, generally it will not affect returns, but do not have to pay packaging fees.

However, household appliances, after all, different from other products, especially as Air conditioning , Refrigerator , TV, etc., are generally introduced home delivery, which involves transportation costs.

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