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The parameters affecting the business have changed significantly. Nowadays businesses are hungry for information as this is the source to prospective opportunities. For more information collaboration is a must so that knowledge can be easily shared for serving the enterprises’ purpose. Knowledge management leads to enhanced efficiencies and productivity with greater revenues. Knowledge management entails unrestricted sharing of ideas for innovative promotions, streamlining the response time for accelerated eservice to customers, implementing processes that facilitate revoking of obsolete processes and ushering in streamlined processes and reducing the costs, rewarding the employees for sharing valuable information, thus fostering loyalty and intensifying revenue earning tactics by delivering the services and products faster in the market. Knowledge management can be an asset to the company if implemented positively. It requires a great deal of integration which can assist in leveraging performances and providing a competitive advantage to the businesses. When businesses contemplate employing knowledge management solutions they should keep in mind it should be in alignment with business objectives. Factors that Affect Effective Knowledge Management • Dealing with knowledge management is not an easy job. Often companies fail to recognize the advantages of involving employees in perspective to pursuing effective sharing of knowledge thus leading to faulty programs and miserable results • Also businesses cannot survive with the help of old and stale knowledge. Thus there is a constant need to update and make amendments • In a realm that is swamped with information it becomes difficult to identify the relevantly applicable information; especially with social networking tools and medium Every business invests in resources, technological systems and infrastructure to make their knowledge management programs powerful that would aid in making good decisions for the business. Hence they should be cautious in selecting the tools that will help them in their endeavor. The knowledge management program tools should provide information such as the market size, the latest trend, the level of competition, customer service experience regarding delivery, quality of products etc. All these information can help the organizations make an evaluation and plan better strategies to make the business more profitable. In today’s environment on-demand information is the most desirable way to hoist business visibility. Thus the knowledge management solutions that the organizations employ should ensure guarantee of accessibility to on-demand information which can create emphatic impressions. A business that deals deftly with all knowledge related issues are the ones that will emerge as victors with true marksmanship qualities Know more : web self service, customer service consulting
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Knowledge management, eservice, customer service experience, web self service, customer service consulting,
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