|
Are you stressed from running your household in addition to working full time at the office? Do you feel like putting up your feet and relaxing at home, but don’t have time? Do you wish you could give up your job but need the fixed income every month? There is a line of work that is perfect for you — a "work at home call center" job. A work from home call center provides employment opportunities for individuals who prefer to telecommute rather than go to an office to work every day. It is a great opportunity for people who are looking for jobs with a great deal of flexibility, especially stay at home moms or disabled or physically challenged persons who want to earn additional income. It offers the flexibility of scheduling your own work hours. Working from home is not only a benefit, it is a requirement of the job. According to IDC, there are nearly 300,000 home based agents in the United States today, and the number is only increasing. That is because large companies recognize enormous financial savings from using home-based agents as there is lower turnover, improved productivity and no costly overhead. Challenges of Setting up Work at Home Call Centers Work at home call centers have fluid business opportunities requiring dynamic scaling to accommodate spikes in demand. They hire temporary and contract work forces that work at home to fulfill their work responsibilities. However, ensuring compliance and making corporate resources available to this work force are the two major challenges call centers face. Work at Home Call Center Solution Virtualization desktop holds the promise of solving many desktop management problems and delivers on its promise of savings, security and flexibility. This cost effective dynamic virtual desktop (DVD) platform helps call centers to create and provision virtual workspaces with call center applications in a central location for distribution to all contractor employees where and when needed. The DVD combines the best of centralized IT management and client computing to deliver, personalized desktop execution on any device, anytime and anywhere, resulting in significant cost savings and uncompromised user experiences. It carves a home machine into two logical pieces to hold one contractor’s unmanaged home desktop and another managed virtual workspace with the call center application. That is, it decouples the user’s workspace, comprised of applications, data and personal settings, from the underlying operating system and device. As this platform does not require rather expensive and complex infrastructure resources, the time-to-centralized-desktop management is incredibly quick and light on resource utilization. This helps reduce data center capital costs and TCO for each desktop. The centralized nature of the DVD’s virtualized solution alleviates the pain of rolling out solutions on each individual desktop and thereby increases manageability. Administrators can choose to lock down user desktops or make them as open as possible by choosing the appropriate policy settings. The company can thus easily enforce compliance in the workspace. Virtual workspaces are delivered to any of the endpoints connected to the network and run locally. The platform employs a variety of deployment options, such as LAN, VDI and the Internet and includes offline usage to deliver a virtual workspace to the end point. Thus integrating the DVD brings a paradigm shift in the way call centers can work and has made work at home call centers a reality that is here to stay. It has brought about a new set of benefits that were deemed impossible in the past, like reduced TCO, centralized application support and business agility. Know more about - desktop virtualization software, secure virtual workspace, virtualization solution
Related Articles -
Virtualization desktop, virtual desktop, virtual workspaces, work at home call centers, desktop virtualization software, secure virtual workspace, virtualiz,
| 
