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Knowledge process outsourcing is quite different from BPO services, but they are often clubbed in together. This is a gross error on the part of many entrepreneurs and SMBs doing business. As a company, you need to understand the differences and dynamics of these vital factions of the world of modern commerce. In the global economy, KPO services have become a vital resource and solution to running your company smoothly. It is even more important to understand the details for proper branding and online marketing management. BPO services encompass all the factions of making the work easier for parent companies abroad and help in cutting costs. Knowledge process outsourcing is a part of this cycle, but distinct in its variables and core aspects. Let us see how these related business systems are similar, and yet distinct: Business process outsourcing (BPOs) manages the work of a parent company like a vendor. They provide the facility, manpower, and finish projects for a lesser cost. The system went widespread since the early 21st century, as American and European multinational brands understood the resourcefulness of the system. They had quality solutions at a much affordable price. Manpower is easier to find and more affordable in Asian countries like China, Indonesia, and India. What would cost a parent company up to $3000 a month could now be accomplished within $300! According to the currency exchange rates, $300 is about Rs. 15,000 in India. That is quite a handsome salary for a young professional fresh out of college or school looking for work experience and a sustainable income. The same services in America or Europe would cost about $3000, considered a poor salary structure! The morale of an employee in India or China would be high when receiving a good average salary, while the performance of an employee earning $3000 in America would be quite poor. No quality professional would seek such a career! This situation allowed BPO services to become quite popular, and the Asian countries thrived on the influx of outsourced workloads. It worked two way; while the parent company got quality work done for a fraction of the costs, the Indian employees were happy with the abundant employment resources. KPO services are closely related. It conceptualizes the same fundamental idea of cost saving quality labor, but the direction is quite different. Knowledge process outsourcing involves data services, analytics, business research, online services like marketing and website optimization, and other such information services. BPOs concentrate more on customer service and sales projects. These are usually voice or e-mail based processes that involve financial, post sales service, and direct telemarketing and sales calling. However, in the latest trends since the rise of KPOs, BPOs have taken a back seat in popularity of employee satisfaction. Of course, the work of KPO professionals is much more skilled. The work of knowledge process outsourcing companies is to provide data and information after thorough analysis. The people employed have to skilled in the various subjects the parent companies (clients) deal in. Financial KPO services are quite different from legal processes. However, a telemarketer can easily move from selling holiday packages to credit cards. Overall, both are revolutionary business solutions.
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KPO services, knowledge process outsourcing, BPO services.,
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