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315 CCTV official party-line exposure of HP hardware defect information 3 15 news, the annual CCTV 315 high-profile show opening in Beijing, HP DV 2000, V3000 Notebook Volume can not boot due to exposure of a consumer show to the maintenance of CCTV single display, the issue of Hewlett-Packard repair times up to 9 times, more consumers replace five times during the warranty period Motherboard . CCTV 315 party also exposed HP to expand in order to avoid the situation, need to get a new customer service also requires users to sign an undertaking to give up after them after the renewal rights defenders. The following is the scene Record: Ouyang shardan: Welcome to stay with 3? 15 show, for like a computer, television, Mobile So that the consumer countries, relevant provisions, that is, we often say "three guarantees", which is to improve the service should be the rule, but also a business need to implement rules. But we are very disappointed to see that some companies are unilaterally set their own rules to do, to completely forget about the rights of consumers, the rules for them we call "pre-rule", in 2009 consumption Association received a large number of consumers on HP DV2000 Notebook Complaints, look at the big screen together. Hangzhou consumer DV2000 laptop can not boot, Wuhan consumer V3000 notebook does not start, the Beijing students to purchase the HP notebook also have a strike. November 12, 2009 arrived at Beijing's Chaoyang District, China Hewlett-Packard headquarters. Really only happened a few months with it? November 21, 2009 in HP's service to see the number of gold medals to come to repair DV2000 users. The screen goes black, Huaping HP DV2000 series laptop in the end there? December 17, 2009 HP's second visit to China, corporate headquarters and is given such an answer. HP staff: the misuse of the user, we have not received the report of the quality of products. As a representative of HP's customers do not think there is any question of their products, but that users should find their own reasons. HP staff: One we can not solve the problem is that Chinese students dormitories have cockroach. HP laptop problems that staff and users of the environment Students Donate Sperm are related, in fact, HP DV2000, 3000 two series of notebooks are mostly listed on the end of 2006, itself a two-year warranty, the so-called enhanced plan has no real meaning Users now have access to any warranty service. HP Gold Service Engineer: If you change Motherboard As replacement of a new machine. In accordance with the National Computer Repair, Replacement and Return of goods, the replacement of major parts of three packages are valid from the date of replacement shall be re-enjoy the two-year warranty, while HP Gold Service have done is only three months. HP's investigation found that all models of laptops are HP with this provision, since the replacement of major components with only three months. Gengrang consumers angry that the national micro-computer repair replacement of goods returned the liability, if not repaired by the two normal use, should be re-exchange with the specifications of the product, but many times users have to repair twice, but HP refused to replace the new machine is only willing to repair. Wuhan, a user more than two years with four motherboard burned through more than three months of negotiations HP finally agreed replacement, but only if the signing of a memorandum, sought assurances that any request not to HP, the memorandum There is a can not disclose the content of the memorandum. Consumers: Why HP could not stand up, I think that this provision is very overbearing. More and more HP DV2000, 3000 series notebooks are the same phenomenon, an increasing number of consumer rights protection, from the two groups reached more than 20, in a variety of activist groups in a consumer way describing their own experiences and helplessness. December 31, 2009 Hewlett-Packard's third corporate headquarters to China, still get the same answer. HP staff: Is not caused by our product quality, if it found that the design of our products in a paragraph in question in the end we will be responsible for. Current consumer complaints for the HP DV3000 has caused SAIC Consumer Protection Board attention. Violation of consumer laws against consumer rights and interests of industry and commerce authorities will investigate and deal with the departments concerned. In addition, HP finally answered, if the user's computer over motherboard repair, HP offers an extension from the maintenance of security two months from the date of service, the other main components of models of HP laptops in the "three guarantees" during or in accordance with the Hewlett-Packard provisions of the warranty period is only three months. Ouyang shardan: As a multi-national corporations still have to abide by local laws and regulations, we believe that HP itself is very well aware of this. We see HP's warranty service is not in accordance with the "three guarantees" to the implementation of the provisions, but rather let our customers down again and again, really hope that they pledge not only rhetorical but should take concrete action out of the case against Hewlett-Packard of China Consumer Association also received a large number of complaints, following the Consumers Association has requested Mr. Yang Hongcan. Yanghong Can: We CASE will to protect the legitimate rights and interests of consumers, timely acceptance and processing of consumer complaints, consumer dispute mediation seriously on issues related to product quality and after-sales service we have to promptly inform the relevant departments for consumer complaints, We CASE availability of each piece will be, everything has an echo. We are high quality suppliers, our products such as China Auto Seat Recliner , Seat Slider for oversee buyer. To know more, please visits Auto Seat Slide .
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