Consumers: for quality and after-sale everywhere
Case number one: the first one in Shanxi
2005, the Changzhi High-tech Zone Hongsheng Electronics Co., Ltd. Shanxi Province produced the first mobile phone?? "Hongsheng" brand mobile phones, in Changzhi area-volume "production" and wantonly
People say that mobile phone manufacturers in Shanxi finally!
However, this is a lie.
2005 5 18, Provincial Bureau of Quality Supervision Inspection Branch of the company to conduct detailed inspections: the company no phone line, the so-called first phone in Shanxi Province, but from some manufacturers in Shenzhen good phone to buy back a simple software upgrade, then put their own
Equipment, trade marks and certification, on the "Hung Sheng" brand mobile phone factory sold.
Later, law enforcement staff and the company's finished products were examined and found 150 remnants have produced various types of cell phone good, all mobile phones are to be equipped
Terminal access licenses, and some signs affixed to CCC, mobile phones and even the English made inkorea also marked the production of land. The field verification, the company's mobile presence without 3C certification, fraudulent use of 3C certification marks other illegal activities.
Case were two: a cracked million TV
2003 8 months, Jinyuan District, Taiyuan City, Fung spent 11,800 yuan in Taiyuan, a
, July 2004, he found a cracked chassis. Two months after sale service staff agreed to the change, such as two months without news, Fung find the door, after-sales staff said to wait another two months; so 4 months later, another call to the after-sale Fung, but no one answered phone; desperation, Fung personally find the brand TV sale center, agreed to change case after two weeks; but after two weeks, the answer has become a Spring Festival to say ... ... helpless Fung Finally with a piece of paper "complaint" to the quality supervision department of the 12,365 complaints reported center, under the mediation of the staff, 8 months Fung's problem was resolved.
Bad, businesses can not find
Tsui in June 2004 in Taiyuan City, bought a computer a
Brain, two months before emerging with a sudden crash and no image of the phenomenon, the other party sent to repair. After the computer repair is still crash, no images, but also there are some other issues not previously occurred. Call contact the other party, at the beginning, the guy say in, and just say that the after-sales staff have left the unit, has been less than a business contact. March 2005, Mr. Xu to the 12 365 complaints the business, the business before the computer repaired.
Case in which four: just bought
, Business not fix it
Mr. Sun in 2005 in a electronics store to buy two air-conditioning, but 10 days later, one of the gates out there ... ... the phenomenon of the first repairman did not fix the repair of a morning, three days after the second repairman came, but still not fix it. Since then, Mr. Sun repeated phone calls to the businesses, but no one home repair. Later, the business does not pick up even the telephone.
12365 complaints, the business to Mr. Sun for a air conditioner.
Reporter turned over the case file in hand,
, Cell phone ... ... as long as we can think of electrical appliances, 12,365 complaints almost always. But the problem is nothing but two: the quality and after sales.
Law enforcement: difficult to solve the problem
12365 Quality Complaints Report Center for Ge Huimin, explained to reporters the consumer rights protection of five ways: coordination of consumer and business address; If the problem is not resolved, complaints should be to the consumer associations; to appeal the administrative authorities such as the quality supervision departments; to the quality of the arbitration institution of arbitration; court proceedings. "As time, energy, economic capacity of the reasons the average consumer is always hope that the problem be solved by government departments, rather than to litigate. I am a professional writer from China Quality Digital, which contains a great deal of information about seiko sportura watches , self winding automatic watches, welcome to visit!
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