M: see this week's consumer attention; last May, the audience Mr Tsui
Suning Electric Changyang bought a brand-name stores
Air conditioning , May this year, hot summer season, it suddenly strikes the air conditioners. Female: After the air conditioner did not even repair or fix 4 times, the last repair found that because the original installer to connect copper tube replaced.
Mr. Xu said, because the old house, so the original install air conditioning, only the outer machine linked up to the roof, so come, first wife 4-meter-long copper tube is not enough. Installation officials said, an additional 200 yuan, the first wife of the tube back to, for an original 6-meter-long pipe on it, Mr. Xu on the spot did. Twinkling of an eye to the summer of this year, it suddenly not cooling air conditioner, and repeatedly revised 4 times, problems that could not be identified. So, over the summer,
Service Staff would like to go back and split testing. Unexpectedly, the maintenance staff accidentally discovered this connection, it is not copper but aluminum pipe, This is not the real cause of refrigeration get to the bottom of the.
(Mr. Xu a split open to my surprise absolutely can not think of which are outside the head tube is the joint where this child is the copper inside is good with black cloth bag inside a tube is broken off on a)
Mr. Xu said that he is a loyal customer Suning also love this air-conditioned, so specially spent 6900 yuan in Suning stores Changyang bought this air conditioner by Suning responsible for the installation. How they had never imagined would happen during the installation of copper pipe into a duck thing. Suning Appliance Changyang reporter to shop, for this phase of the mandarin ducks root copper and aluminum tubes, the official said, the installation of the original record of a moment can not be verified, nor is it their own professionals, to be the company gain a better understanding, will give consumers a allegation.
(Zhong-Dong Zhang Suning Appliance Changyang store manager on duty I am not a professional I am not too familiar with the air conditioning is installed even if I do not know what I need to pipe to our after-sales department
Service Departments to reflect the customers we have to be a relevant explanation)
Consumer Protection Committee of stakeholders that, for such as air conditioning, LCD
TV Need to install other aftermarket products, For the original
Fitting Adjusted, or non-original, must abide by state laws and regulations, consistent with normal spending habits, or, for consumers, is a lack of good faith conduct.
(Tang Jiansheng City Department of Consumer Protection Committee, deputy director of the law, including retailers, we believe that manufacturers should also be in the service sectors were not able to uphold the principle of good faith or fraud to deceive consumers)
Call after Mr. Xu, Suning Appliance has been home to apologize, and make the appropriate financial compensation.
(Consumer Protection Board tips) Home Appliances
Installation, commissioning and guiding the use of these products are related to the normal operation, also involving the daily consumption of consumers, therefore, the best choice for manufacturers designated service units, to prevent complications. * Appliance installation used parts, related to the use of the product quality and longevity, we must use original, Original accessories, if you want to use alternatives, the best advice to manufacturers, is confirmed before the deployment. I am China Quality Digital writer, reports some information about multi virus cleaner , cordless handheld vacuum.
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