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The residential care home Cornerstone Care is thoroughly impressed with the speed of service provided by their JLA Total Care package. Located in the charming market town of Darlington in County Durham, Cornerstone Care creates a safe environment for adults with learning disabilities. As a residential home, it is essential that they offer hygienic living standards to all their residents. Ensuring that laundry is clean and fresh is a fundamental part of their commitment to care. Because their laundry is in high demand, they chose the JLA Total Care package, which provides both new laundry machines and comprehensive service cover. They also decided to sign up for Total Care because it guaranteed the fastest response time in the industry. Cornerstone Care have now reported that they are very pleased with JLA’s standard of service. Julie Forster, Manager of Cornerstone Care, says: “If our laundry machines ever break down, we don’t want our residents to go without clean clothes for days on end. That’s why we chose JLA. Their Total Care package has a guaranteed 8 working hour response, and we’re pleased to say they stick to it.” The news will be particularly welcome to care homes across the country, at a time when the Care Quality Commission is putting standards of service in great scrutiny. High levels of hygiene are a constant concern in the healthcare industry. A fast service response time helps to ensure that machines will be back up and running again before the build up of dirty laundry becomes a serious issue. As Julie Forster adds: “JLA always arrive exactly when they say they will, and that counts for a lot with us.” http://www.jla.com
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